Chargeback Officer at Moniepoint Incorporated

Moniepoint Incorporated is a global business payments and banking platform and recently became QED Investors’ first investment in Africa. We are the partner of choice for over 600,000 businesses of all sizes, powering the dreams of SMBs and providing them with equal access to the tools they need to grow and scale.

We are recruiting to fill the position below:

Job Title: Chargeback Officer

Location: Lagos

Job Summary

• The Chargeback Officer is responsible for developing customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn. 
• This person should be the internal advocate for the customer working with the various teams to ensure quick resolution of customer issues and provide suggestions on how the customers experience can be further optimized based on analysis of the issue log or customer requests.

Responsibilities

• Timely response and resolution to Chargebacks on Arbiter and UPSL dispute portal
• Daily download of report on Extraswitch for internal settlement and reconciliation and customer refunds.
• Ensure timely close of all escalations especially disputes that require resolutions from our partners.
• Timely investigation, escalations and resolution of complaints of unimpacted transfers, airtime recharge and bill payment transactions.
• Recouping of funds in relation to erroneous transfer.
• Provide second-level support for Customer care representatives on customers’ complaints.

Qualifications

• B.Sc / HND qualification.
• Minimum of three years banking operation/bank interaction experience, specifically in dispute complaints and interbank transfers escalations.
• Ability to write routine correspondence and communicate effectively and tactfully, orally and in writing with employees, customers, vendors and management.

Application Closing Date
Not Specified.