Service Engineer at R.T Briscoe Nigeria Plc (Rivers)

R.T. Briscoe Nigeria PLC is a publicly quoted diversified holding company with over sixty years’ experience in Automobile, Industrial Compressor, Material Handling, Industrial Equipment, Power and Real Estate business.Since incorporation in 1957, Briscoe has introduced innovative products and made contributions towards the development of the country in the fields of industrial and social infrastructure. Briscoe is the authorized distributor for leading global brands such as Toyota Motors, Manitou Forklifts, Warehouse Equipment, and Elgi Compressors, amongst others and continues to expand its business partnerships and portfolio in line with modern business realities. Following a recent restructuring of its operations, the company adopted a holding structure with the following as subsidiaries: Briscoe Motors, Briscoe Material Handling, Briscoe Elgi, Briscoe Properties

Leveraging on its expertise and decades of experience, Briscoe aims to continue to support high-value adding products and services that improve the efficiency of businesses without compromising quality or the environment.The company will continue to support and provide environmentally friendly products and contribute to sustainable development of the society.

We are recruiting to fill the position below:

Job Title: Service Engineer

Location: Port Harcourt, Rivers
Employment Type: Full-time

Job Overview

• The Service Engineer is responsible for technical oversight, troubleshooting, and maintenance of material handling equipment, including forklifts, warehouse equipment, and industrial machinery. 
• This role requires a strong technical background in servicing, diagnostics, and repair, combined with a business-oriented approach to support after sales, customer satisfaction, and revenue generation.

Duties and Responsibilities
Technical Competence:

• Commission, troubleshoot, inspect, maintain, and repair forklifts, warehouse equipment, construction machines, and other industrial solutions.
• Conduct preventive maintenance and health checkups to ensure customer equipment operates at peak efficiency.
• Provide technical guidance and training to service technicians, ensuring high-quality service delivery.
• Develop and implement service best practices, ensuring compliance with industry standards and customer expectations.
• Monitor and improve workshop efficiency, ensuring optimal utilization of personnel and resources.
• Diagnose complex faults using modern diagnostic tools and recommend effective solutions.
• Forecast and manage spare parts inventory, ensuring the availability of fast-moving and routine consumables.
• Prepare and maintain accurate service reports, Work-in-Progress (WIP) logs, and equipment history records.

Sales & Customer Engagement :

• Support drive for aftersales service revenue, ensuring service operations contribute to the company's profitability.
• Be active in supporting the expansion of the customer base, strengthening relationships with existing clients and acquiring new ones.
• Enhance customer satisfaction by providing expert consultation on proper equipment usage, maintenance, and best practices.
• Collaborate with the sales team to identify and capitalize on service-related business opportunities.
• Monitor and analyze customer feedback and service performance metrics to improve service delivery and market positioning.

Key Performance Indicators:

• Achievement of agreed service revenue and turnover targets.
• Improvement in Customer Satisfaction Index (CSI) and reduced return repairs.
• Effective spare parts forecasting and inventory management.
• Timely completion of service jobs with minimal downtime

Competency Requirements
Academic Qualification:

• Bachelor’s degree or Diploma in Electrical or Mechanical Engineering.

Work Experience:

• 2 to 4 years of hands-on experience in forklift and material handling equipment maintenance and repair.

Technical & Personal Skills:

• Expertise in troubleshooting and servicing forklifts, warehouse equipment, and industrial machinery.
• Strong knowledge of equipment selection, application, installation, commissioning, and maintenance.
• Ability to use diagnostic tools and modern service technologies.
• Proficiency in Microsoft Office for reporting, documentation, and presentations.
• Excellent written and verbal communication skills to interact with customers and internal teams.
• Strong problem-solving ability, customer service orientation, and business acumen.

Application Closing Date
5th April, 2025.