IT Assistant at Deutsche Gesellschaft fur Internationale Zusammenarbeit (GIZ)

The Deutsche Gesellschaft fur Internationale Zusammenarbeit (GIZ) GmbH (German Agency for International Cooperation) is an international enterprise owned by the German Federal government, operating in many fields across more than 130 countries.

In Nigeria, GIZ's portfolio includes among others, a programme to support the Economic Community of West African States (ECOWAS) in its regional integration goals. The programme aims to strengthen sector-specific capacities in the areas of Peace and Security, Customs and Trade as weir as Strategic Management and Organizational Development in the ECOWAS Commission.

We are recruiting to fill the position below:

Job Title: IT Assistant

Vacancy No: 039
Location: Abuja
Organization: GIZ Nigeria, Country Office

Responsibilities
The IT Assistant will work to support other IT Professionals as they provide support to colleagues in the GIZ CO and projects. Responsibilities are:

• Support with maintaining information systems, networks, and IT equipment.
• Support with upgrades and installation of hardware and software.
• Support to ensure that the IT systems in use comply to GIZ Standard Policies and Guidelines
• Support With Performing Troubleshooting and documentation.
• Support with User Helpdesk.

Tasks:
The IT Professional performs the following tasks:
IT Infrastructure, tools, and administrative tasks:

The IT Assistant supports with:

• Installation, upgrade and maintenance of IT-Equipment. (e.g. client computer, printers, network equipment, scanners, peripheral devices)
• Monitoring the state of hardware and software in use for security aspects
• Testing new hardware systems, and identifies options for upgrading existing systems and peripherals
• Ensuring and executing of patch management for all hardware devices.
• Maintaining all GIZ standards (e.g., Office 365, WINPACCS, SAP, Payroll) and custom software used in country and project offices.
• Keeping an inventory of software and hardware
• Monitoring the internet connections in use to ensure maximum uptime
• Maintaining a segmented local area network (LAN)
• Implementing security protocols and procedures to prevent potential threats
• Creating user accounts and performs access control
• Documenting and maintains IT processes, IT instructions and carries out general IT administration tasks
• Review Audit Logs
• Keeping up with all the latest IT developments of GIZ DIGITS Department (Headquarters)

IT Security:
The IT Assistant under the direction of the Head of Unit supports to,

• Implements IT security measures in country offices and projects
• Helps implementing ISMS in alliance with GIZ Headquarters strategy and local Information Security Officer
• Monitors vulnerabilities in the communications networks to prevent data leaks
• Helps regularly update antivirus software and relevant operating system updates/patches to ensure a secure working environment

General tasks:
The IT Assistant under the direction of other IT Professionals in the team:

• Support to resolves all technical and connectivity issues, prepares all the necessary information, and provides phone support
• Support to ensure an IT emergency service
• Support assists in advising on IT projects (IT Infrastructure/ security/ development)
• Connect well to colleagues from GIZ division DIGITS and other IT professionals for best practice exchange
• Performs other duties and tasks at the request of the IT Manager
• Prepare on a regular base oral and written reports and analyses for a wide range of stakeholders

Required Qualifications, Competences and Experience
Qualifications:

• University Degree in Computer Science.
• Windows 11 and MS Office 365 or equivalent experience.
• Knowledge of IT hardware and software used, computer network systems, database software, network security.

Professional experience:

• 1 - 2 years’ experience in an IT position or similar experience in IT area

Other knowledge, additional competences:

• Good presentation, communication, and reporting skills with the ability to present complex details in a simple business context.
• Good time management and focus on results
• Working knowledge of ITC technologies (related software, phone, email, the internet) and computer applications (e.g., Office 365).
• Good knowledge and command of the English language.
• Willingness to upskill as required by the tasks to be performed – corresponding measures are agreed with the Manager.

Salary
According to GIZ Salary Scale for Band 2.

Application Closing Date
2nd April, 2025.