Service Engineer (Abuja FCT) at R.T Briscoe Nigeria Plc

R.T. Briscoe Nigeria PLC is a publicly quoted diversified holding company with over sixty years’ experience in Automobile, Industrial Compressor, Material Handling, Industrial Equipment, Power and Real Estate business.Since incorporation in 1957, Briscoe has introduced innovative products and made contributions towards the development of the country in the fields of industrial and social infrastructure. Briscoe is the authorized distributor for leading global brands such as Toyota Motors, Manitou Forklifts, Warehouse Equipment, and Elgi Compressors, amongst others and continues to expand its business partnerships and portfolio in line with modern business realities. 

Following a recent restructuring of its operations, the company adopted a holding structure with the following as subsidiaries: Briscoe Motors, Briscoe Material Handling, Briscoe Elgi, Briscoe Properties. Leveraging on its expertise and decades of experience, Briscoe aims to continue to support high-value adding products and services that improve the efficiency of businesses without compromising quality or the environment.The company will continue to support and provide environmentally friendly products and contribute to sustainable development of the society.

We are recruiting to fill the position below:

Job Title: Service Engineer

Location: Abuja (FCT)
Employment Type: Full-time

Job Overview

• The Service Engineer air Compressors handles installation, maintenance, troubleshooting, and repair of industrial air compressors while supervising service technicians.
• The role combines strong technical competence and sales/customer support optimization, ensuring high service standards and driving aftermarket sales.

Duties & Responsibilities
Technical Service & Maintenance:

• Commission, troubleshoot, inspect, maintain, and repair air compressors and air dryers.
• Conduct periodic inspections, preventive maintenance, and health checkups to ensure maximum up time of customer equipment.
• Lead and supervise service technicians, providing both technical guidance and operational support.
• Ensure proper utilization and allocation of service personnel and resources for optimal efficiency.
• Monitor and maintain service quality standards, ensuring conformity with agreed service levels and customer expectations.
• Forecast and manage spare parts inventory, ensuring routine consumables and fast-moving parts are adequately stocked.
• Prepare and maintain accurate service documentation, reports, and Work in Progress (WIP) records.
• Implement continuous improvements in service operations to enhance quality, profitability, and customer satisfaction.

Sales & Customer Support:

• Support efforts towards revenue generation by promoting after-sales service solutions, including spare parts sales, maintenance contracts, and equipment upgrades.
• Educate customers on best maintenance practices, operational efficiency, and proper equipment handling.
• Build and strengthen customer relationships, deepening engagement to expand the customer service base.
• Identify and capitalize on opportunities to improve market share in spare parts and service sales.
• Collaborate with the sales team to develop tailored service solutions that meet customer needs

Key Perforance Indicators

• Achievement of agreed revenue and profitability targets.
• Expansion of customer base and aftermarket service sales.
• Customer Satisfaction Index (CSI) improvement through timely service and issue resolution.
• Reduction in return repairs and equipment downtime.
• Efficient spare parts management and service personnel utilization

Competency Requirements
Academic Qualification:

• Bachelor’s degree or Diploma in Electrical or Mechanical Engineering.

Work Experience:

• Minimum of 2 to 4 years’ hands-on experience in air compressor maintenance and repair.
• Proven expertise in servicing Oil-Free, Piston, Electric Lubricated, and Portable Air Compressors.

Technical & Personal Skills:

• Strong diagnostic and troubleshooting skills in air compressors and air dryers.
• Thorough knowledge in air compressor selection, application, installation, commissioning, and maintenance.
• Ability to guide customers in equipment operation, efficiency improvement, and troubleshooting.
• Proficiency in MS Office for report preparation and service documentation.
• Strong verbal and written communication skills, with the ability to deliver technical presentations and customer reports.
• Excellent customer service skills, ensuring high engagement and satisfaction.

Application Closing Date
5th April, 2025.