Quality Assurance Officer at Lily Hospitals Limited

Lily Hospitals Limited, established since 1986 remains one of the foremost hospitals in Nigeria and within the South-South region of the country. It is the first private hospital in Nigeria to achieve ISO 9001:2000 quality management system certification from the Standards Organization of Nigeria (SON) and was also recently accredited with COHSASA (Council for Health Service Accreditation of Southern Africa) Certificate.

We are recruiting to fill the position below:

Job Title: Quality Assurance Officer

Location: Warri, Delta
Employment Type: Full-time

Job Description

• We are looking for a proactive and detail-oriented Quality Assurance Officer to ensure our healthcare services meet the highest standards of excellence and compliance.
• The Quality Assurance Officer will develop, implement, and monitor quality management processes, ensuring continuous improvement across all hospital operations.
• Must be a resident of Warri or its environs

Key Responsibilities

• Design and implement quality assurance policies and procedures in line with industry standards.
• Establish and monitor key performance indicators (KPIs) for quality improvement.
• Ensure hospital operations comply with healthcare regulations, accreditation standards, and organizational policies.
• Conduct regular audits and inspections of clinical and administrative processes.
• Investigate and analyze incidents, errors, or near-misses to identify root causes.
• Recommend corrective and preventive actions to mitigate risks.
• Provide training for staff on quality assurance protocols and best practices.
• Promote a culture of quality, safety, and continuous improvement.
• Collect and analyze quality data to identify trends and areas for improvement.
• Prepare detailed reports on quality performance for management review.
• Lead quality improvement projects to enhance patient care and operational efficiency.
• Collaborate with departments to implement innovative solutions for quality enhancement.
• Assist in preparations for accreditation and certification processes.
• Ensure readiness for internal and external quality audits.

Qualifications and Skills
Education:

• Bachelor's Degree in Healthcare Management or other Social Sciences related disciplines
• Additional certifications in Quality Management or Patient Safety are an advantage.

Experience:

• Minimum of 2 years of experience in quality assurance or healthcare management.

Skills:

• Knowledge of Quality Assurance Standards
• Audit and Reporting
• Data Analysis and Interpretation
• Process Improvement Techniques
• Excellent communication and interpersonal skills.

Application Closing Date
2nd April, 2025.