Chief Operating Officer (Head of Media, Brand and Communications) at Alfred & Victoria Associates

Alfred & Victoria Associates is one of Nigeria’s leading ICT solution based company. Our company offers a wide range of services which are in high demand of today’s emerging market. AVA has three major arms which have been streamlined to meet our customer's needs. The three major arms are: Consulting, Recruitment and Training.

We are recruiting to fill the position below:

Job Title: Chief Operating Officer (Head of Media, Brand and Communications)

Location: Lagos

Position Overview

• As the COO, you will oversee the day-to-day operations of Intense Group, managing the company’s P&L, systems, processes, service delivery, resource optimization, and client satisfaction.
• Reporting directly to the CEO, you will lead a team of senior leaders across operations, HR, Finance, strategy, digital, creative, and client management. You will be instrumental in implementing scalable systems, improving operational efficiencies, and driving profitability.
• The ideal candidate will have extensive experience in creative and digital advertising agencies, preferably having worked their way up to an executive role.
• This trajectory helps develop a unique mix of business and management expertise, plus proficiency with our industry's practices, policies, and procedures.

Key Responsibilities
Operational Excellence

• Act as the integrator between the CEO and the rest of the company, setting and driving organizational vision, translating high-level strategy into actionable steps for growth, implementing organization-wide goal setting, human performance management, and annual operations planning
• Oversee operations, human resources, finance, and service delivery ensuring projects are completed on time, within budget, and to the highest quality standards.
• Implement tools and processes to standardize project management, time tracking, and employee utilization.
• Optimize resource allocation and utilization across creative and digital teams to improve efficiency.
• Monitor performance with time-tracking software, take corrective measures when necessary, and prepare detailed updates and forecasts.

Process Development & Compliance:

• Develop and enforce scalable operational processes that meet international standards.
• Analyze internal operations and identify areas for process enhancement
• Champion compliance with regulatory requirements, integrating them into workflows.
• Implement and maintain quality assurance practices to ensure consistent delivery excellence.
• Ensure compliance with business regulations in the Nigeria and UK markets, and take appropriate action when necessary.

Procurement and Outsourcing:

• Create a vendor management system for sourcing and onboarding freelancers, vendors, and suppliers globally.
• Develop procurement policies to streamline outsourcing and vendor relationships.

Pricing and Scoping:

• Develop accurate templates and processes for scoping and pricing retainers and projects to ensure profitability.
• Analyze historical project data to refine cost estimates and resource planning.

Technology and Innovation:

• Champion the integration of technology tools into operations, creative, digital and other teams to enhance efficiency.
• Collaborate with the innovation and data teams to test, adopt, and scale new technologies.
• Ensure existing tools are fully leveraged while identifying and implementing additional solutions when required.

Financial Oversight

• Work closely with the CFO to monitor operational budgets, manage P&L, and ensure financial performance aligns with business objectives.
• Analyze financial performance data to identify and address inefficiencies or opportunities for growth.
• Manage capital investments and expenses aggressively to ensure that the company achieves investor targets for growth and profitability.

Leadership and Culture:

• Lead and mentor directors to foster a culture of accountability, growth, and excellence.
• Promote Intense Group’s core values: responsibility, innovation, owner mindset, growth orientation, excellence, and team spirit.
• Actively participate in talent development, ensuring the team is equipped to adapt to industry changes.

Client Relationship Management:

• Oversee high-level client relationships, stepping in to manage accounts when account directors are unavailable.
• Support the account management team in upselling services to existing clients when required.
• Build and maintain trusting relationships with clients
• Grow business volume with existing clients by delivering projects optimally, securing additional value-adding opportunities, and strengthening client relationships.

Human Resources:

• Ensure effective recruiting, onboarding, professional development, performance management, and retention

Others:

• Maintain a continuous line of communication with the CEO. Keep him informed of all critical issues.
• Represent the organization externally, as necessary
• Manage and cultivate existing relationships with partners, regulators, key suppliers, and other stakeholders to ensure effective project and program delivery and overall group performance.

Requirements

• Candidates should possess a B.Sc Degree  with 5 - 7 years of experience.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: apply@alfred-victoria.com using the Job Title as the subject of the email.