Community Manager at Fairmoney Microfinance Bank

FairMoney is building the leading mobile bank for emerging markets. We started with a digital microcredit application on Android, and currently roll out additional financial services (current account, savings, debit card) while expanding the product to Western Africa and South-East Asia.

We are recruiting to fill the position below:

Job Title: Community Manager

Location: Lagos
Employment Type: Full Time

Job Description

• As a Community Manager at FairMoney, you will be responsible for engaging with customers, fostering a strong online and offline community, and ensuring a positive brand experience.
• You will actively manage and grow our social media presence, respond to customer inquiries, and create meaningful interactions that strengthen customer loyalty.
• Your role will be crucial in building relationships, addressing concerns, and representing FairMoney’s voice across digital platforms.

Key Responsibilities

• Develop and implement strategies to enhance FairMoney’s brand presence across social media platforms, including Facebook, X, Instagram, LinkedIn, and TikTok.
• Build and engage with the online community by responding to inquiries, managing feedback, and resolving concerns to improve customer satisfaction and retention.
• Moderate discussions, encourage brand advocacy, and manage potential conflicts to maintain a positive and engaged community.
• Collaborate with marketing and design teams to create compelling content and execute digital campaigns that drive user engagement and brand awareness.
• Monitor industry trends, customer sentiments, and competitor activities to refine community engagement strategies.
• Identify opportunities for partnerships, community-driven events, and initiatives to strengthen customer relationships.
• Analyse community engagement metrics, track campaign performance, and prepare reports with actionable insights for continuous improvement.

Requirements

• Bachelor's Degree in Marketing, Communications, Business, or related fields.
• 2+ years’ experience in community management, social media, or a related field
• Experience in fintech, banking, or financial services is preferred.
• Strong understanding of social media, community building, and content creation.
• Excellent communication & writing skills, with crisis management ability.
• Proficiency in social media tools, analytics, and KPI tracking.
• Interest in fintech, technology, or lending is a plus.
• Strong problem-solving, multitasking, and collaboration skills.

Benefits

• Private Health Insurance
• Paid Time Off
• Pension Plan
• Training & Development
• Hybrid work

Application Closing Date.
Not Specified.