Customer Care Officer at Pruvia Integrated Limited

Pruvia Integrated Limited (PIL) - Our client, a major player in the real estate sector, is looking to fill the position below.

Job Title: Customer Care Officer

Location: Ikeja, Lagos
Employment Type: Full-time

Job Summary

• The Customer Care Officer will capitalize on Identifying and assess customers’ needs to achieve satisfaction.

Job Responsibilities / Description

• Excellent knowledge about the latest tourism trends
• Suggest suitable travel options that best suit clients' needs
• Contact potential clients through cold calls and emails
• Provide trustworthy feedback and after-sales support through cross-selling.
• Strong phone contact handling skills and active listening
• Build sustainable relationships and trust with new and existing customers through open and interactive communication
• Research destination and travel prices, customs, weather conditions, reviews, etc.
• Research and study clients’ specifications and wishes
• Suggest suitable travel options that best suit clients' needs
• Meet personal / customer service team sales targets and call and message handling quotas
• Handle customer complaints and provide appropriate solutions and alternatives within the time limits
• Keep records of customer interactions, processed customer accounts and file documents
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Good verbal communication by following guidelines and policies
• Manage large amounts of incoming phone calls, messages and emails
• Provide accurate, valid and complete information by using the right methods/tools

Job Requirements

• HND / BSc in any field
• 2-3 years experience as a Customer Care Executive in a travel and tour company
• Proficiency in English
• Good knowledge of CRM.

Salary
N85,000 Monthly.

Application Closing Date
Not Specified.