Customer Care Officer at a Major Player in the Real Estate Sector - Pruvia Integrated Limited (PIL)

Pruvia Integrated Limited (PIL) - Our client, a major player in the real estate sector, is recruiting to fill the position below:

Job Title: Customer Care Officer 

Location: Ikeja, Lagos
Employment Type: Full-time

Job Responsibilities

• Excellent knowledge about latest tourism trends
• Suggest suitable travel options that best suite clients' needs
• Contact potential clients through cold calls and emails
• Provide trustworthy feedback and after-sales support through crosselling.
• Strong phone contact handling skills and active listening
• Build sustainable relationships and trust with new and existing customers through open and interactive communication
• Research destination and travel prices, customs, weather conditions, reviews etc.
• Research and study clients’ specifications and wishes
• Suggest suitable travel options that best suite clients' needs
• Meet personal / customer service team sales targets and call and message handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits
• Keep records of customer interactions, process customer accounts and file documents
• Customer orientation and ability to adapt / respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Good verbal communication by following guidelines and policies
• Manage large amounts of incoming phone calls, messages and mails
• Provide accurate, valid and complete information by using the right methods / tools.

Qualifications

• Candidates should possess an HND / B.Sc qualification in any field
• 2 - 3 years experience as a Customer Care Executive in a travels and tour company
• Proficiency in English
• Good knowledge of CRM.

Salary
N100,000 Monthly.

Application Closing Date
Not Specified.