IT Support Staff at Teerus Microfinance Bank

Teerus Microfinance Bank is a newly established tier 1 unit microfinance bank located in Surulere, Lagos State. As a microfinance bank, we provide financial services to micro, small and medium enterprises both formal and informal, and to underserved individuals who require affordable loans.

We are recruiting to fill the position below:

Job Title: IT Support Staff

Location: Lagos
Employment Type: Full-time

Key Responsibilities

• Provide technical support to staff across branches for hardware, software, network, and application-related issues.
• Ensure the smooth operation of the core banking application, internet banking platform, and other financial systems.
• Perform routine maintenance on systems, servers, printers, ATMs, POS devices, and networks.
• Manage user accounts, access control, and ensure proper IT security practices in line with regulatory requirements.
• Monitor and support branch connectivity, including VPNs, routers, firewalls, and switches.
• Document issues, track resolutions, and escalate complex problems to the relevant vendors or higher-level IT team.
• Assist with the deployment of new systems or upgrades to existing ones.
• Provide IT onboarding for new staff and support ongoing training initiatives.
• Maintain backup and disaster recovery protocols.
• Ensure compliance with CBN IT guidelines, data protection laws, and internal IT policies.

Requirements
Must Have:

• Candidates should possess a Bachelor's Degree / Master's Degree in a related field.
• Minimum of 3 years’ experience in an IT support role, preferably within a Microfinance Bank or financial institution.
• Strong understanding of banking operations and typical financial systems (core banking apps, credit management systems, e-channels, etc.).
• Hands-on experience with Windows and MAC OS, Microsoft Office Suite, networking, and basic server management.
• Knowledge of IT support tools like remote desktop software, ticketing systems, and active directory.
• Good troubleshooting and communication skills.
• Familiarity with regulatory standards and data security in financial institutions.

Nice-to-Have:

• Certification in IT (CompTIA A+, N+, ITIL, MCP, etc.).
• Experience with Temenos, BankOne, or other microfinance core banking platforms.
• Familiarity with mobile banking apps, USSD platforms, and agency banking solutions.
• Basic scripting or automation experience (PowerShell, batch scripts, etc.).

What We Offer

• A dynamic and impactful role in a fast-growing financial institution.
• Competitive salary and benefits.
• Opportunities for training and career growth.
• Exposure to modern financial technology platforms and tools.

Application Closing Date
1st May, 2025.

How to Apply
Interested and qualified candidates should send their CV to: peoplesoperations@teerusbank.com using the Job Title as the subject of the email.