Key Account Manager at Hoop Telecoms Limited

HOOPTEL is led by a strong management team with knowledge and extensive experience in the telecom industry, and other professionals with strong administrative skills and experience. We are primarily focused on delivering solutions to customers in Enterprise networks connectivity, Broadband internet services, Voice communication solutions, Video and secured data solutions, Data Centre and co-location services, managed cloud services, and other related telecommunication systems.

We are a company driven to provide our customers with solutions that are customized to fit their current needs, yet flexible enough to accommodate their growth plans, at the most competitive pricing on all service offerings, thus optimizing IT spend and future proofing of our solutions. We deliver value from planning to implementation, through a combination of excellent planning processes, quality service delivery, and excellent customer support systems. Our customers’ satisfaction is evident in our growing customer base that spans every facet of daily living; home broadband internet users, small- to medium-sized businesses, blue-chip establishments, and government institutions. Our customers are our biggest promoters.

We are recruiting to fill the position below:

Job Title: Key Account Manager

Location: Ilupeju, Lagos
Employment Type: Full-time

Summary

• We are looking for a highly skilled Key Account Manager to manage and grow relationships with our high-value clients.
• The ideal candidate will be responsible for ensuring customer satisfaction, driving revenue growth, and developing long-term strategic partnerships. 
• If you have strong business acumen, excellent relationship management skills, and experience in the telecommunications industry, we encourage you to apply.

Key Responsibilities

• Develop and maintain strong relationships with key clients to ensure long-term business growth.
• Identify client needs and provide tailored telecommunications solutions.
• Act as the primary point of contact for key accounts, ensuring prompt issue resolution.
• Develop account management strategies to increase customer retention and sales.
• Collaborate with internal teams (sales, technical support, and operations) to deliver exceptional service.
• Monitor market trends and competitor activities to identify new opportunities.
• Negotiate contracts and close high-value deals.
• Track and analyze key account performance metrics to drive improvements.

Requirements

• Bachelor’s Degree in Business Administration, Sales, Marketing, or a related field.
• 4 - 6 years of experience in key account management, preferably in the telecommunications industry.
• Strong negotiation, presentation, and communication skills.
• Proven track record in managing high-value accounts and driving revenue growth.
• Ability to develop and implement strategic account plans.
• Proficiency in CRM tools and Microsoft Office Suite.
• Excellent problem-solving and analytical skills.

Benefits

• Competitive salary and performance-based incentives.
• Career growth and professional development opportunities.
• Collaborative and innovative work environment.

Application Closing Date
2nd May, 2025.

How to Apply
Interested and qualified candidates should send their CV to: hr@hooptelecoms.com using the job title as the subject of the mail.