IT Assistant (AfCDC) at the African Union (AU)

The African Union (AU) is a continental body consisting of the 55 member states that make up the countries of the African Continent. It was officially launched in 2002 as a successor to the Organization of African Unity (OAU, 1963-1999). We are an Integrated, Prosperous and Peaceful Africa, driven by its own citizens and representing a dynamic force in the global arena.

We are recruiting to fill the position below:

Job Title: IT Assistant (AfCDC)

Req Id: 2689
Location: Addis Ababa, Ethiopia
Reports to: IT Officer 
Directorate/Department: Administration
Division: Management Information Systems
Job Grade: GSA5
Contract Type: Fixed Term

Purpose of Job

• The IT Assistant, under the supervision of the IT Officer, will be responsible for providing daily routine IT support to staff at the Africa CDC headquarters.
• The incumbent will assist in ensuring the smooth operation of IT systems, troubleshooting hardware and software issues, and providing technical assistance to users as needed.

Specific Responsibilities

• Provide first-line technical support to users experiencing IT-related issues.
• Install, configure, and troubleshoot hardware and software applications.
• Monitor and maintain computer systems and networks.
• Respond promptly to service requests and support tickets, resolving issues in a timely manner.
• Assist in the setup and maintenance of IT infrastructure including servers, printers, and network devices.
• Ensure the security and integrity of IT systems by implementing appropriate measures and protocols.
• Provide basic IT procedures and best practices training to users.
• Document IT procedures, configurations, and troubleshooting steps.
• Collaborate with other IT staff to implement new technologies and upgrades.
• Stay updated on emerging technologies and industry trends relevant to the organization's IT needs
• Perform any other related duties as may be assigned.

Academic Requirements and Relevant Experience

• Bachelor’s Degree  in information technology, Computer Science, or a related field with at least 2 years of experience in providing IT support in a professional environment Or
• Diploma in information technology, Computer Science, or a related field with at least 3 years of experience in providing IT support in a professional environment
• Experience working in a regional, international organization, international NGOs or multinational organization is an added advantage
• Proficiency in troubleshooting hardware and software issues.
• Familiarity with Microsoft Windows and Office Suite, as well as common networking protocols.
• Experience with IT ticketing systems and remote support tools.
• Ability to work independently and prioritize tasks effectively.
• Relevant certifications (e.g.,CCNA, CompTIA A+, Microsoft Certified IT Professional) would be an advantage.
• Knowledge of ITIL principles is desirable.

Required Skills:

• Proficiency in IT tools including Microsoft Office (MS-Word, MS-Excel, MS-Power Point, Teams etc.) and ERP
• Server management
• Network Administration
• Hardware and software maintenance
• Strong communication and interpersonal skills.
• Ability to work in a multi-cultural environment
• Ability to give attention to details and to work effectively under pressure.

• Proficiency in any of AU official working languages (Arabic, English, French, Kiswahili, Portuguese, or Spanish).

Leadership Competencies:

• Developing Others
• Risk Awareness and Compliance L1
• Flexibility L1.

Core Competencies:

• Accountability awareness and Compliance
• Communicating Clearly
• Learning Orientation
• Teamwork and Collaboration L1.

Functional Competencies:

• Job Knowledge and information sharing:
• Task Focused
• Trouble shooting
• Continuous Improvement Awareness.

Tenure of Appointment:

• The Appointment will be made on a fixed term contract for a period of one (1) year, of which the first three (3) months will be considered as a probationary period. Thereafter, the contract may be renewed for a similar period subject to funding availability, satisfactory performance and agreed deliverables.

Gender Mainstreaming:

• Africa CDC is an equal opportunity employer, and qualified women are strongly encouraged to apply.

Languages:

• Proficiency in one of the AU working languages (Arabic, English, French, Kiswahili, Portuguese, and Spanish) is mandatory and fluency in another AU language is an added advantage

Remuneration
The salary attached to the position is an annual lump-sum of US $ 55,174.63  (GSA5 Step 5) inclusive of all allowances for internationally recruited staff, and US$  22,656.97  inclusive of all allowances for locally recruited staff of the African Union .

Application Closing Date
3rd May, 2025, 11h59 p.m. EAT.