Lead Outlet Manager at a Leading Quick-service Restaurant Chain - Allen Professional Services

Allen Professional Services - Our client, a leading Quick-service Restaurant Chain in Imo State, is recruiting to fill the position below:

Job Title: Lead Outlet Manager

Location: Owerri, Imo
Employment Type: Full-time

Summary

• The Lead Outlet Manager manages the company's largest outlet and oversees the day-to-day operation of an outlet.
• He supervises a set of outlet workers to ensure that the outlet operations are running smoothly in line with the company’s objectives. 
• He ensures that the sales and operations plans of the outlet are delivered.
• He ensures that the outlet operates within the company’s policies and procedures to provide the most satisfactory services to customers.

Key Roles and Responsibilities

• Oversee the daily operations of the outlet for efficient operations.
• Plan and assign daily workloads to outlet associates.
• Develop and enforce established policies and procedures.
• Establish operational strategies to meet quality and customer service standards.
• Develop marketing strategies to improve sales and profitability.
• Maintain the outlet facility clean and safe.
• Obtain customer feedback and recommend necessary outlet operational changes.
• Schedule orientations and job trainings for outlet associates.
• Organize regular meetings to discuss issues and updates.
• Analyze and resolve problems in a timely and accurate manner.
• Organize special events and entertainments to attract more customers.
• Address customer queries courteously and ensure customer satisfaction.
• Develop a cost-effective operational plan to achieve outlet goals.
• Assist in cash handling activities and develop expense and revenue reports.

Qualifications

• First Degree in Food Science & Technology, Catering, or related fields.
• A minimum of five (5) years of relevant work experience in a food services organization.
• Highly experienced in food products and services.
• Sound logistics management, business operations, and financial knowledge.
• Strong managerial skills with a proven track record in delivering targets and efficiencies.
• Fluency in English is essential, with superior oral and written communication skills.

Application Closing Date
21st April, 2025.

How to Apply
Interested and qualified candidates should send their recent CV to: recruitmentservices@allen.ng using the job title as the subject of the mail.