General Investigations Officer at First Bank of Nigeria Limited

First Bank of Nigeria Limited (FirstBank) is Nigeria's largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.

We are recruiting to fill the position below:

Job Title: General Investigations Officer

Job Identification: 1357
Location: Lagos
Employment Type: Full Time

Duties & Responsibilities

• Investigates wide range of issues relating to customer complaints on service excellence, reported cases of misdirected funds or customer expected funds yet to be credited to customer accounts, issues relating to complaints lodged by solicitors on behalf of Customers.
• Investigations of complaints raised by regulatory bodies such as CBN, SEC Customer Protection Council etc. on behalf of customers.
• Investigates wide range of fraud cases such as cash suppression/ theft, fraudulent withdrawal, conversion/diversion etc.
• Generates investigation report for the review of Team Lead and Unit Head.
• Assists in prevention of operational lapses and system defects that facilitate fraud incident.
• Investigates staff related issues.
• Supports in follow up on the recovery from all fraud activities.
• Gathers data required in preparation of regulatory reports on fraud cases.
• Assist in preparation of reports on Frauds/Armed Robbery cases for the Board Audits & Risk Assessment Committee.
• Records and monitors attempted fraud incidents, data base for all cases and registers (fraud & general).
• Provides support to obtain management approval for the provisioning of fraud and /or restitution of customers' accounts.
• Prepares statutory returns for CBN/NDIC and other regulators for Team Lead, Fraud & General investigation's review.
•  Minimize cases of referred investigation report to Team Lead Fraud & General Investigation for correction and approval.
•  Provides accurate, complete and timely fraud report rendition to all levels of Management.
• Maintains the Security of all Information entrusted to us in the course of duty.
• Attends to issues bank-wide logged against Fraud & General Investigation on CA-Help desk, BPMS, CRM, Surface Mails etc.
• Achieve zero case of service complaints from external or internal stakeholders.
• Conclusion of fraud and general investigation within approved timelines.

Job Requirements
Education:

• Minimum Education: First Degree preferably in a Business-related discipline,
• Higher degrees/Professional certification (such as ACA, ACIB, ACCA, CFE, CIA).

Experience:

• Minimum experience – 6 years in General banking and Audit.

Application Closing Date
22nd April, 2025 (09:52 AM).