Client Relationship Manager (CRM) at Eden Oasis Realty

Eden Oasis is Nigeria's largest commercial and residential real estate sales organization. Our main areas of work are domestic and commercial property sales and purchases. With the years of experience in Nigerian real estate, we are the market leaders around for lifestyle and investment buyers. We are committed to earning customers for life by communication, honesty and safeguarding the interests of all parties.

We are recruiting to fill the position below:

Job Title: Client Relationship Manager (CRM) – Female

Location: Osapa, Lekki - Lagos
Employment Type: Full-time

Role Overview

• The Client Relationship Manager (CRM) will be responsible for nurturing client relationships, ensuring client satisfaction, and maintaining efficient communication between the company and its clients.
• The ideal candidate must be personable, highly organized, and passionate about delivering premium customer service in a fast-paced real estate environment.

Key Responsibilities

• Serve as the primary point of contact for all client inquiries and communications.
• Maintain a deep understanding of the company’s offerings and assist clients in making informed real estate decisions.
• Follow up on leads, schedule meetings, and ensure prompt responses to client requests.
• Build and maintain strong, long-lasting client relationships.
• Maintain and update the company’s CRM database with accurate client details and communications.
• Support sales and marketing efforts through client feedback, referrals, and relationship building.
• Liaise between clients and other departments to ensure seamless service delivery.
• Resolve client issues quickly and professionally, escalating where necessary.
• Monitor client satisfaction and proactively implement strategies to enhance their experience.
• Provide regular reports on client interactions and status updates to management.
• Assist during property tours and client meetings when required.

Requirements & Expectations

• Female applicant only (to complement our internal team structure and ensure balance within the client services team).
• Minimum of a Bachelor’s degree in Marketing, Business Administration, Communications, or related field.
• 1–3 years of experience in client relations, customer service, or a similar role (experience in real estate is a plus).
• Excellent communication and interpersonal skills.
• Strong organizational and time-management skills.
• Proficiency in Microsoft Office Suite and CRM tools.
• A client-centric mindset with a warm, professional, and enthusiastic personality.
• Ability to multitask and remain calm under pressure.
• Familiarity with social media communication and tech tools is an added advantage.
• Must be based in Lagos or willing to relocate to Lekki.
• Must be available to resume immediately.

What We Offer

• A dynamic and innovative work environment.
• Opportunity to work with a reputable brand in the real estate industry.
• Continuous training and career development opportunities.
• Competitive salary and performance-based bonuses.

Application Closing Date
18th April, 2025.