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Community Manager at a Christian Organization - Biz Afric Solutions (Remote)

Posted on Mon 14th Apr, 2025 - hotnigerianjobs.com --- (0 comments)


Biz Afric Solutions - Our client is a Christian organization building an online community for Christian women to help their dating and marriage life.

They are recruiting to fill the position below:

Job Title: Community Manager

Location: Lagos (Remote)
Employment Type: Full-time

Job Description

  • We are looking for a candidate passionate about community management. 
  • The ideal candidate will focus on fostering relationships with community, ensuring engagement, and driving customer satisfaction.
  • It combines elements of customer support, advocacy, and community building.

Responsibilities and Duties

  • Leading interactions and sustaining relevant conversations within a digital community
  • Establish and maintain strong relationships with clients and community members.
  • Act as a point of contact for clients, addressing their questions, concerns, and needs.
  • Understand client goals and objectives to ensure alignment with the company's products and services.
  • Guide new clients through the onboarding process, ensuring a smooth and positive experience.
  • Educate clients on product features, functionalities, and best practices.
  • Provide ongoing training and support to help clients maximize their use of the product.
  • Facilitate community engagement, encouraging interaction and collaboration among clients.
  • Organize and host events, webinars, or other activities to foster a sense of community.
  • Monitor community forums and social media channels to identify trends, issues, and opportunities.
  • Proactively identify and address potential issues that could lead to churn.
  • Monitor customer usage data and identify areas for improvement.
  • Advocate for customer needs within the company, working with other teams to address concerns and improve products/services.
  • Identify opportunities for upsell and cross-sell to existing clients.
  • Collaborate with the sales team to drive new business opportunities.
  • Contribute to the development of customer success strategies that drive revenue growth.
  • Track key metrics related to customer satisfaction, retention, and revenue.
  • Analyze data to identify trends and opportunities for improvement.
  • Provide regular reports to management on customer successperformance.

Important Skillset:

  • Writing / content creation
  • Effective communication
  • Ideation / strategic thinking.

Job Requirements

  • B.Sc or its equivalent in any discipline from a recognized institution.
  • Prior experience (at least 6 months) in online PR roles
  • Experience as a digital community manager shall be an added advantage
  • Solid computer skills, including MS Office, and data processing tools are necessary
  • A good background in social media/digital marketing
  • The Ideal candidate is very tech-savvy, teachable, and open-minded
  • Ability to learn fast and adapt to a new environment.
  • Excellent verbal and communication in the English Language.

Salary
N150,000 - N200,000 / Month.

Application Closing Date
30th April, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online


  

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