General Manager at TMAsourcing Solutions

TMAsourcing Solutions - Our client, a fast-growing Executive Beauty Salon & Spa, is recruiting to fill the position below:

Job Title: General Manager

Locations: Lekki Phase 1, Lagos
Employment Type: Full-Time
Work Schedule: Hybrid (4 times a week – Mon, Tue, Wed & Sat)
Working Hours: 10:00 AM – 7:00 PM
Reports to: The Director

Job Description

• The ideal candidate will have a strong background in operations, people management, finance, and strategic leadership. 
• You will oversee the day-to-day operations, ensure smooth workflow across departments, manage team performance, and drive revenue growth while maintaining the brand’s premium customer service experience.
• This is a leadership role for someone who is diligent, results-oriented, and experienced in running a service-driven business, preferably within the beauty, wellness, or lifestyle industry.

Key Responsibilities
Strategic Planning & Execution:

• Develop and execute business strategies aligned with company goals.
• Set departmental objectives and performance metrics.
• Continuously assess and improve operational systems.

Operations Management:

• Oversee and supervise the daily salon and spa operations.
• Ensure seamless workflow and high operational efficiency.
• Identify areas for improvement and cost optimisation.

Team Leadership & Human Resource Oversight:

• Hire, onboard, train, and supervise team members.
• Set clear performance targets and monitor progress.
• Cultivate a strong, motivated, and customer-focused team culture.
• Handle employee relations, schedules, and resolve internal conflicts professionally.

Financial Oversight:

• Prepare budgets and manage salon expenditures.
• Track revenue and expenses to ensure financial health.
• Analyze monthly / weekly reports and adjust business strategies as needed.

Customer & Client Relations:

• Ensure an exceptional experience for every customer.
• Address high-level complaints or service escalations.
• Build and maintain long-term relationships with key clients and partners.

Sales & Marketing Supervision:

• Work with marketing and sales teams to increase customer acquisition and retention.
• Monitor market trends and adjust offerings based on client demand.
• Support promotional campaigns, pricing decisions, and content execution.

Compliance & Risk Management:

• Ensure adherence to industry standards, regulations, and hygiene policies.
• Anticipate operational risks and implement preventative measures.

Requirements

• A Bachelor’s Degree in Business Administration, Management, or a related field.
• 3 – 5 years of proven experience in business operations, general management, or team leadership – preferably in the beauty, wellness, hospitality, or service sector.
• Strong leadership and interpersonal skills.
• Excellent communication and problem-solving abilities.
• Financial acumen – ability to manage budgets and analyse performance.
• Tech-savvy and organised with great time management skills.
• Must be hardworking, trustworthy, and proactive.
• Must be ready and willing to work in a dynamic, fast-paced environment.
• Resides within or around Lekki Phase 1 is an added advantage.

Salary
N200,000 monthly.

Incentives:

• Additional performance-based perks may apply.

Application Closing Date
Not Specified.