Customer / Logistics Operations Intern at Whoosh NG

Whoosh NG is an thriving logistics business with one of the best operations processes, structure and outlook in the SME category in Lagos State. Having been in business for three years, Whoosh NG has fulfilled more than 20,000 deliveries locally and globally. However, Whoosh NG is evolving from the conventional business space to become a Logistics Technology Company. WhooshNG is a dynamic and fast-growing on-demand delivery and logistics company focused on providing seamless and efficient solutions to our customers. We're passionate about leveraging technology to redefine convenience in urban logistics.

We are recruiting to fill the position below:

Job Title: Customer / Logistics Operations Intern

Location: Ikeja, Lagos
Employment Type: Internship

Role Overview

• We are seeking a highly motivated and detail-oriented intern to support our Customer and Logistics Operations team. 
• This role is ideal for someone who is eager to gain hands-on experience in logistics, customer service, and operations management in a fast-paced startup environment.

Key Responsibilities

• Assist in managing daily logistics and delivery operations
• Monitor and coordinate rider activities to ensure timely deliveries
• Provide real-time support to customers via phone, email, or chat
• Resolve delivery issues and escalate complex problems as needed
• Track orders and ensure accurate updates are provided to customers
• Support rider onboarding and documentation processes
• Maintain and update operational databases and dashboards
• Generate daily/weekly operational reports
• Collaborate with cross-functional teams to improve service delivery

Requirements

• Recent graduate (Business, Logistics, or related field preferred)
• Preferably Male for Gender Balance and Living within the Ikeja axis
• Strong communication and problem-solving skills
• Ability to multitask and stay organized in a fast-paced environment
• Tech-savvy and comfortable using tools like Excel, Google Sheets.
• Availability to work weekends
• Passion for startups, logistics, and excellent customer experience.

What You’ll Gain

• Real-world experience in logistics and customer operations
• Opportunity to work with a collaborative and innovative team
• A chance to contribute to the growth of a high-impact company

Application Closing Date
16th May, 2025.