Team Lead, Retail Payment (POS) Support at First Bank of Nigeria Limited

First Bank of Nigeria Limited (FirstBank) is Nigeria's largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.

We are recruiting to fill the position below:

Job Title: Team Lead, Retail Payment (POS) Support

Job Identification: 1372
Location: Lagos
Job Type: Full-time

Duties and Responsibilities

• Responsible for the coordination of the support for the FirstPOS merchant set-up and onboarding
• Proactively engage the various Payment Service Terminal Aggregators (PSTAs) and Switches to ensure daily optimized transaction reports are provided. 
• Proactively engages EFT and EPO to promptly settle merchants on both instant settlement and T+1 and T+2 (dollar settlement)
• Coordination and ensuring the regular update of the acquired merchant database in line with the agreed settlement timelines e.g. Instant Settlement, T+1 settlement, and T+2 settlement
• Provide merchants with adequate business support and training to enable smooth daily reconciliations of their accounts.
• Ensure T+1 merchant Settlement’ and réconciliation
• Ensure provision of daily merchant statements to key merchants
• Responsible for the Instant settlement account reconciliation and management
• Responsible for the acquired merchant complaint management
• Manage the acquired merchant instant settlement engagement with NIBSS
• Manage the PWT transaction reconciliation
• Liaise between EPO and EFT team on merchant settlement issues
• Maintain settlement and reconciliation files of acquired merchants
• Provide adequate support and training to merchants to enable smooth daily reconciliations of their Merchants’ accounts.
• Support and facilitate prompt resolution of various merchants’ issues working with relevant stakeholders and the POS Business.
• Address concerns raised by merchants about reports, product offerings, and pricing.
• Provide technical support to merchants and POS businesses as required for smooth POS business operations. 
• Coordinate the Implement of the Central Bank of Nigeria and other external and internal audit recommendations in respect of Support of POS Business in the bank
• Attend and convene stakeholders’ meetings with other teams of the Bank on matters that relate to activities of the team
• Take appropriate steps to bring any open support cases to resolution in a timely manner
• Regularly give update on acquired merchant performance and activities to the Unit Head, Channels & Retail Support
• Ensure Information Security Policies and Procedures are adhered to on all channels, retail products or services.
• Maintain the security of all Information entrusted to the staff.
• Comply with the principles and policies in the Information Security Handbook

Job Requirements

• Educational Qualification: First Degree in an IT/Business related discipline.
• Experience: Minimum experience – 6 years relevant experience in electronic banking product development and support.

Knowledge:

• Product Development
• Product Life Cycle
• Settlement/Reconciliation
• Project Management
• Data Analysis
• Relationship Management
• eChannels Products
• Customer Relationship Management
• Payment Card Products
• Card Switching Methodology 

Skills / Competencies:

• Settlement &Reconciliation
• Business / Product Development
• Channel Management
• Customer Relationship Management
• Client Industry Knowledge
• Data Gathering and Analysis
• Project Management.

Application Closing Date
30th April, 2025; 17:18