Team Lead, MoneyGram, Others at First Bank of Nigeria Limited

First Bank of Nigeria Limited (FirstBank) is Nigeria's largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.

We are recruiting to fill the position below:

Job Title: Team Lead, MoneyGram, Others

Job Identification: 1380
Location: Lagos
Job Type: Full-time

Duties & Responsibilities

• Development and implementation of marketing strategies
• Develop annual marketing plan for controlling advertising, promotion and sales aids.
• Coordination of Team’s marketing efforts, liaising with vendors and Marketing & Corporate Communications Department
• Analyzing and implementing potential partner relationships for the product
• Supervise the coordination and evaluation of branches performance on all Money transfer products and recommend mystery shopping/spot check where necessary
• Product idea generation, design, development and implementation
• Fast-track creation of New locations/accounts 
• Supervise the preparation and analysis of Monthly/quarterly/Yearly reports for GMD, Board, Business Units and Group Heads 
• Collate branch monthly report against target for Business Performance and Monitoring department monthly and quarterly
• Monitoring and providing Report of all money transfer weekend and dedicated centers
• Provide support for branches when required
• Coordinate Market and Competitor intelligence report with the assistance of Segment Management
• Identify and sign on alternative delivery channels of MoneyGram, RIA/FGT & other products 
• Periodic visitation of locations for onsite assessment of FLAs and performance of product
• Provide intermediary role between branches and other stake holders such as MoneyGram International, Vendors and other departments of the bank.
• Supervise the resolution of branch issues, customer complaints and application down time to ensure optimum performance and reduce turnaround time to prevent service failure.
• Coordinate & conduct   Product training & awareness for Frontline Associates bank wide on Money Transfer Products in conjunction with First Academy.
• Develop incentive initiatives programme to encourage product operatives with a view to increasing product market share.
• Analysis of branch performance report of the product with a view to identifying problem areas and proffer solution
• Stakeholders engagement
• Liaise with auditors during annual audits on Money Transfer performance reports
• Bank representation at stakeholders’ meeting
• Monitoring of departmental operating budget and respond to budget queries by BPM
• Attending to any other functions assigned by the HOD
• As part of the Bank’s Information Security requirements, maintain the security of all Information entrusted to the staff and comply with the principles and policies in the Information Security Handbook
• Growing and driving sales volume

Educational Qualification

• Minimum Education: First Degree Degree in any Social & Management Sciences  / Related discipline

Experience:

• Minimum Experience – At least 6 years banking experience with specifics Customer Services & Product Development / Money Transfer Business

Application Closing Date
30th April, 2025; 17:24