Pie Production Unit (PPU) Manager at Food Concepts Plc

Food Concepts commenced operations in 2001. From inception, our aim has been clear-cut and focused: to revolutionize the food sector in West Africa and to deliver extraordinary satisfaction to our stakeholders.

Since launching in 2004, Chicken Republic (Subsidiary of Food concepts) has already opened 55 stores in Nigeria and Ghana. On this basis, we are proud of the brand’s hard-earned reputation as the fastest growing chicken QSR in West Africa and the number 1 chicken QSR in Nigeria (both in revenues and number of outlets). In addition, Chicken Republic was ranked as one of Nigeria’s top 20 brands across all categories (Financial Standards Awards 2009).

We are recruiting to fill the position below:

Job Title: Pie Production Unit (PPU) Manager

Requisition ID: 1883
Location: Mushin, Lagos
Job Type: Full-time
Grade level: 6
Reports to (Title): Senior Pie Production Manager 
Department: Pie Production Unit
Direct reports: Pie Production Supervisors

Job Purpose

• To manage and assume responsible for overall Pie Production Unit success, ensuring these PPU’s perform against set measurement standards, and that the team of people involved are properly managed, motivated, developed and empowered to perform their duties.

Core Responsibilities and Key Result Areas
Production Operations:

• Plan, implement, and monitor the area’s operational strategy.
• Set goals and objectives for PPU in your area.
• Oversee operations to ensure efficiency.
• Recruit and hire new PPU employees.
• Set up and monitor PPU KPIs.
• Ensure all accounting documents are filled in correctly.

Operations Leadership:

• Responsible for driving PPU sales in the assigned area
• Undertake sound financial management to ensure the Pie Production Units are profitable and stay within budget
• Ensure compliance with company’s policies and operational guidelines in daily sales activities
• Deal with problems that may arise in the Pie Production Unit by providing creative and practical solutions
• Prepare daily report to management detailing sales performance, stock movement, PNL on progress and issues.
• Aid the management in decisions for expansion or acquisition
• Ensure compliance to standards of procedures and food safety
• Manage cost and follow up to resolve maintenance issues

Performance Management:

• Identify training gaps and coordinate staff training (in conjunction with the Training and Development Manager)
• Resolve staff and customer issues
• Ensure the environment is a conducive and happy one for both staff and customers
• Evaluate PPU/area performance on sales metrics as well as provide clear communication on daily expectations and targets
• Evaluate Individual Development plan with Area Managers
• Provide coaching and support to all PPU staff to deliver on the set KPIs for the PPU/area

People Management:

• Identify training gaps and coordinate staff training on operational processes to improve capability
• Resolve staff  and customer issues
• Ensure the environment is a conducive and happy one for customers
• Ensure quality assurance of work performed by staff
• Perform other duties as assigned by the Regional Operations Manager
• Ensure employee satisfaction at work through implementation and execution of all HR policies within the area

Key Performance Indicators

• Achievement of PPU sales in assigned areas
• Achievement of Area sales, GP, EBITDA, and PBT targets
• OFR &OTD >85%
• Quality of Customer Service provided to customers
• Timely response in mitigating issues
• Timely delivery of sales performance

Job Specifications

• A good first degree in Food science and technology or other related sciences
• Relevant Food, Health and safety certifications are required
• Minimum of 5 years’ experience in a similar role, especially in the QSR/FMCG sector.

Knowledge Requirements:

• Knowledge of Financial Management
• Understanding of pastry and savoury production
• Knowledge of Performance management
• Knowledge of applicable legislations, as well as policies and procedures in the food industry
• Demonstrates knowledge in Health and Food Safety
• Broad understanding of the core operations of Fast Moving Goods 
• Knowledge of People Management
• Leadership and Managerial abilities
• Very Good Communication Skills
• Strong Problem-Solving Skills
• Action Planning, and Prioritization Skills
• Knowledge of Safety, Quality, and Cost Objectives

Application Closing Date
Not Specified.