Front Desk Officer at Casalavoro Limited

CasaLavoro Hospitality is a leading hospitality company dedicated to providing exceptional customer experiences. 

We are recruiting to fill the position below:

Job Title: Front Desk Officer

Location: Wuse 2, Abuja (FCT)
Employment Type: Full-time

Role Overview

• We are seeking a highly skilled and motivated Front Desk Officer to manage our front desk operations.
• The successful candidate will be responsible for providing exceptional customer service, handling visitor registrations, and ensuring a smooth and efficient experience for clients, visitors, and employees.

Responsibilities

• Provide exceptional customer service, ensuring that all guests feel welcome and valued.
• Manage the front desk, handling guest registrations, check-ins, and check-outs.
• Handle room assignments, key card management, and guest requests.
• Maintain accurate records of guest interactions, including complaints and compliments.
• Collaborate with other departments to ensure seamless communication and exceptional customer service.
• Maintain a clean and organized front desk area, adhering to company standards.
• Develop and maintain knowledge of hotel services, amenities, and local attractions.
• Receive and direct visitors, clients, and employees to the relevant personnel or departments.
• Manage and maintain the reception area, ensuring it is clean, organized, and reflects the company's image.
• Answer and direct phone calls, respond to emails, and handle other forms of communication.
• Provide administrative support to the team, including tasks such as photocopying, scanning, and binding documents.
• Manage and maintain records, files, and databases, ensuring accuracy and confidentiality.
• Handle mail and packages, including receiving, sorting, and distributing them to the relevant personnel.
• Provide information and assistance to clients, visitors, and employees, responding to their queries and resolving issues.
• Maintain a high level of customer service, ensuring that all interactions are professional, friendly, and courteous.
• Perform other administrative tasks as required, such as ordering supplies, managing the office calendar, and coordinating meetings and events.

Key Criteria

• OND, HND or Bachelor's Degree in Hospitality Management, Business Administration, or related field.
• Minimum of 2 years of experience in a front desk or customer service role, preferably in the hospitality industry.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

What We Offer

• Competitive salary: N100,000 - N150,000 monthly.
• Opportunity to work with a leading hospitality company.
• Collaborative, dynamic, and supportive work environment.
• Development and training opportunities.
• Recognition and rewards for outstanding performance.

Application Closing Date
10th May, 2025.