Sub Category

Trainee / Graduate Jobs

Administrative Jobs in Nigeria

Advertising Jobs Nigeria

Accounting Jobs in Nigeria

Auditing Jobs Nigeria

Arts Jobs in Nigeria

Android / IOS Developer Jobs

Agriculture Jobs in Nigeria

Architecture Jobs in Nigeria

Aviation Jobs in Nigeria

Automobile Jobs in Nigeria

Banking Jobs in Nigeria

Computer & InfoTech Jobs

Computer / IT Support Jobs

Customer Service Jobs

Civil Engineering Jobs

Cook / Chef Jobs

Database Jobs in Nigeria

Driving / Dispatch Rider Jobs

Education Jobs for Nigerians

Real Estate Jobs

Electrical/Electronics Jobs

Engineering Jobs in Nigeria

Facility Mgt Jobs in Nigeria

Finance Jobs in Nigeria

Front Desk Jobs in Nigeria

Geology Jobs

Government Jobs in Nigeria-

Graphics Design Jobs

Hospitality Jobs in Nigeria

Hotel Jobs in Nigeria

HR Jobs in Nigeria

Industrial Attachment (Internship)

Insurance Jobs in Nigeria

Journalism / Content Writing Jobs

Law Enforcement / Security Jobs

Lecturing Jobs in Nigeria

Law / Legal Jobs in Nigeria

Linux & Unix Jobs Nigeria

Marketing & Sales Jobs

Maritime & Shipping Jobs

Medical & Healthcare Jobs

Military Jobs in Nigeria

Computer Networking Jobs

NGO Jobs in Nigeria

Oil & Gas Jobs in Nigeria

Oracle Jobs in Nigeria

Personal Assistant Jobs

PHP & MySQL Jobs in Nigeria

Physician / Medical Officer Jobs

Public Relation Jobs

Programming / Software Jobs

Pri/Sec Sch Teaching Jobs

Real Estate Jobs in Nigeria

Remote / Work-at-home Jobs

Research Jobs in Nigeria

Safety & Health Jobs

Secretarial Jobs in Nigeria

Security Jobs in Nigeria

Sales Jobs

Shipping & Maritime Jobs

Student Jobs in Nigeria

Software Developer Jobs

System Admin Jobs in Nigeria

Teaching Jobs in Nigeria

Telecommunication Jobs

Semi-skilled / Factory Work

Volunteer Jobs Nigeria

Web Developer Jobs Nigeria

Web Designer / Frontend / UI Jobs


Job Filter

Get Latest Nigerian Jobs Alert!
Enter your email below.








  
          Popular Jobs
De Soughtouts Restaurant and Bar Job Recruitment (4 Positions)

Allflavors Supreme Foods Limited Job Recruitment (4 Positions)

Honour Flow Group of Companies (HFGC) Job Recruitment (4 Positions)

Zeeks Homes Job Recruitment (7 Positions)

HNJ Exclusive Job GOODY Bag - May Week FOUR UPDATE!

Zenith Carex International Limited Job Recruitment (3 Positions)

Manuel Media Job Recruitment (4 Positions)

Khenpro Global Services Internship & Exp. Job Recruitment (8 Positions)

Ankor Pointe Integrated Limited Job Recruitment (3 Positions)

Nerdbug Limited Job Recruitment (3 Positions)

DKT International Nigeria Job Recruitment (3 Positions)

Trucrete Solutions Limited Job Recruitment (3 Positions)

Fort Knox Outsourcing Job Recruitment (12 Positions)

Overland Airways Limited Job Recruitment

LEAM Consulting Nigeria Job Recruitment (10 Positions)

Latest Oil & Gas Job Opportunities in Nigeria - HNJ Exclusive

TradeDepot Limited Job Graduate Internship & Exp. Recruitment (3 Positions)

Eye Foundation Hospital Limited Job Recruitment (3 Positions)

Equinix Nigeria Job Recruitment (6 Positions)

Latest Entry-level & Internship Job Recruitment in Nigeria - HNJobs (Weekly Recap)

HNJobs (Recap): Federal / State Government Job Opportunities - HNJ Exclusive

NewGlobe Job Recruitment (5 Positions)

Latest Customer Service / Front Desk Job Recruitment in Nigeria - HNJobs (Weekly Recap)

Redswitch Collections Job Recruitments (3 Postions)

HNJobs (Recap): International Agency / NGO / Multinational Job Opportunities - HNJ Exclusive

Latest Graduate & Management Trainee Job Recruitment in Nigeria - HNJobs (Weekly Recap)

Jhpiego Nigeria Job Recruitment (4 Positions)

HNJobs (Recap): Remote / Work-At-Home Job Opportunities

Premium Human Resource Solution Job Recruitment (4 Positions)

Bons Industries Limited Job Recruitment (3 Positions)

ThePush Consulting Entry-level & Exp. Job Recruitment (3 Positions)

RevenStrat Integrated Services Job Recruitment (4 Positions)

Palladium Group Job Recruitment (5 Positions)

Horatio Limited Job Recruitment (3 Positions)

The Ark Ville Hospital Job Recruitment (3 Positions)

Harmony Garden and Estate Development Limited Job Recruitment (3 Positions)

Transgeneration Enterprises Limited Job Recruitment (4 Positions)

Septagus Consulting Nigeria Limited Job Recruitment (3 Positions)

Rotawn Energy & Logistics Services Limited Job Recruitment (17 Positions)

PPC Limited Job Recruitment (6 Positions)

University Press Plc (UPPLC) Job Recruitment (4 Positions)

International Rescue Committee (IRC) Job Recruitment (4 Positions)

Oxygen X Finance Company Limited Plc Job Recruitment (3 Positions)

PowerLabs Technologies Internship & Exp. Job Recruitment (3 Positions)

The Center for Clinical Care and Clinical Research Job Recruitment (14 Positions)

DP World Job Recruitment (7 Positions)

Henkel Nigeria Job Recruitment

Minim and Tonye Nigeria Limited Job Recruitment (5 positions)

Guaranty Business Solutions Job Recruitment (6 Positions)

Spotlight Supermarket Job Recruitment (3 positions)


Call Center Consultants at eHealth Africa (eHA)

Posted on Thu 17th Apr, 2025 - hotnigerianjobs.com --- (0 comments)


eHealth Africa designs and implements data-driven solutions and technologies to improve health systems for and with local communities. eHA’s technology works in low connectivity settings and uses data to drive decision-making by local governments and partner agencies to get optimum results.

We are recruiting to fill the position below:

Job Title: Call Center Consultant

Location: Kano
Job type: Full-time

Job Description

  • We seek a passionate and tech-savvy Call Center Agent with a health background to support the PROMPTS SMS platform. 
  • The agent will handle inbound and outbound calls, respond to maternal health-related queries, follow up with clients, and escalate danger signs as per the clinical protocol. 
  • This role plays a key part in connecting mothers to life-saving care.

Key Responsibilities
Call Center Operations:

  • 24/7 Triage and Support: respond to incoming calls from PROMPTS users with empathy, accuracy, and professionalism. Lead triage of calls, escalate urgent cases to clinicians for diagnosis/referrals, and ensure timely resolution of maternal health queries.
  • Quality Assurance: Monitor call center lines to maintain caller satisfaction and resolve technical issues promptly.
  • Prioritize urgent referrals or platform integration, and emphasize order accuracy and service delivery timelines

Handling Customer Interactions:

  • Answering inbound/outbound calls: Respond to customer inquiries, resolve issues, and provide product/service information
  • Managing complaints: Address grievances empathetically, escalate unresolved issues to supervisors, and document resolutions
  • Troubleshooting: Identify and resolve technical or service-related problems using available resources

Administrative and Reporting Tasks:

  • Documentation: Log call details, update CRM databases, and maintain records of interactions
  • Reporting: Generate weekly/monthly reports on call volumes, trends, and customer feedback

Implementation Support:

  • Post-call follow-ups: Ensure unresolved issues are addressed and customers receive updates
  • Enrollment and Onboarding: Assist Community Health Extension Workers (CHEWs), pharmacists, and facility staff in enrolling clients onto PROMPTS.
  • User Testing and Training: Conduct user testing and provide training to ensure seamless platform adoption. Support content validation and message testing when needed.
  • Participate in regular team trainings and performance reviews
  • Platform Integration: Support technical integrations and deployment of PROMPTS under the Project Manager’s guidance.
  • Technical Assistance: Provide troubleshooting, repairs, and testing to ensure uninterrupted service delivery.

 Capacity Building and Best Practices:

  • Staff Training: Strengthen the capacity of EHA Clinics staff on PROMPTS workflows and maternal health protocols.
  • Documentation: Identify and document best practices for stakeholder dissemination.
  • Ad-Hoc Tasks:
  • Address additional duties as directed by the Project Manager, Program Manager, or eHA Executive Director
  • These consultants will play a vital support role in ensuring the smooth operation and success of the PROMPTS project initiatives, with a strong focus on providing technical and logistical support while adhering to all project requirements.

Eligibility Requirements
Prior experience in a call center or helpdesk environment is highly desirable and considered an added advantage, especially in health-related support roles.

Clinical Health Desk Agent – General Requirements:

  • Ideally a qualified Nurse or Clinical Officer, holding a valid Certificate of Registration and Practice License from the Nursing Council of Nigeria or a similar regulatory body.
  • Must have 2–5 years of hands-on clinical experience, preferably in Maternal and Child Health (MCH), with practical exposure in maternity care settings.
  • Alternatively, candidates with a Diploma in Health Promotion or any other health-related field and 2–3 years of relevant experience are encouraged to apply.

Additional Skills & Experience:

  • Must be tech-savvy, comfortable working with digital platforms, CRM systems, and mobile health tools.
  • Must be able to type at least 30 words per minute (WPM), and demonstrate the ability to multitask efficiently while using a computer.
  • A minimum of 2 years of experience in any of the following is required: 
    • Customer-facing roles in healthcare or public health programs
    • Clinical research or health coaching, and wellness services Medical content creation focused on maternal and newborn health
    • Team leadership or supervision in health-related projects.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online


  

Comments (0)


Post a Comment
Name: *
Email: *
Comment: *