Customer Service Officer / Administrator at Excel and Grace Consulting

Excel and Grace Consulting is a key player in financial & business consulting, providing financial advisory services to people and organizations in Nigeria. Endowed with seasoned Consultants in Human Capital Development, Business Development, Accounting, Operations Management, Project management, Banking, Marketing, Brand Development, and so many other fields, Excel and Grace has adequately positioned itself as a solution provider.

We are recruiting to fill the position below:

Job Title: Customer Service Officer / Administrator 

Location: Lekki, Lagos
Employment Type: Full-time

Job Description

• The Customer Service/Administrator will be responsible for providing excellent customer support while also handling various administrative tasks.
• This dual role requires a candidate with strong communication, organizational, and problem-solving skills.
• The ideal candidate will be able to multitask, prioritize responsibilities, and ensure smooth daily operations.

Responsibilities
Customer Service:

• Serve as the first point of contact for customers via phone, email, and in-person interactions.
• Respond to customer inquiries, provide information, and resolve issues in a timely and professional manner.
• Process orders, schedule appointments, and manage customer accounts.
• Handle customer complaints, escalate complex issues to the appropriate personnel, and work to find satisfactory resolutions.
• Maintain accurate customer records and update information as needed.
• Provide product or service information to customers.
• Follow up with customers to ensure their needs are met and that they are satisfied.
• Identify and escalate priority issues.

Administrative:

• Perform general office duties, including data entry, filing, and photocopying.
• Manage and organize documents, both physical and electronic.
• Prepare correspondence, reports, and presentations.
• Schedule and coordinate meetings, appointments, and travel arrangements.
• Assist with office management and maintain office supplies.
• Support various departments with administrative tasks as needed.
• Assist in the preparation of regularly scheduled reports.
• Organize and maintain office filing systems.

Qualifications

• BSc or HND in any relevant field from a reputable institution
• 2 years experience in a customer service and/or administrative role.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and the ability to build rapport with customers.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong organizational and time-management skills.
• Ability to multitask, prioritize tasks, and meet deadlines.
• Detail-oriented with a high degree of accuracy.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and the ability to handle difficult situations.
• Familiarity with office equipment (e.g., printers, scanners, phone systems).

Salary
N150,000 / month.

Application Closing Date
Not Specified.