Front Desk & Customer Support Associate at Hempawa Consult Limited - 2 Openings

Hempawa Consult is a multidisciplinary advisory firm dedicated to delivering innovative and impact-driven solutions across business development, strategy, talent acquisition, and project execution. We serve as a strategic partner to startups, NGOs, public institutions, and private enterprises—helping them scale, transform, and achieve sustainable growth.

Our services span recruitment, capacity building, youth empowerment, ecosystem development, and consulting for emerging industries like fintech and education. With a strong focus on inclusion, innovation, and measurable outcomes, Hempawa bridges local insight with global thinking to drive real change across Africa.

We are recruiting to fill the position below:

Job Title: Front Desk & Customer Support Associate

Location: Abuja (FCT)

About the Role

• We are seeking a friendly, organized, and tech-savvy Front Desk & Customer Support Associate to be the first point of contact for customers and visitors.
• The ideal candidate will combine a welcoming presence with strong communication and problem-solving skills to deliver outstanding customer support, both in-person and through digital channels.

Key Responsibilities

• Serve as the front-facing representative, warmly welcoming visitors and directing them appropriately.
• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Resolve customer complaints and issues with empathy, clarity, and efficiency.
• Maintain an organized front desk and ensure all customer-facing areas reflect a high standard of professionalism.
• Support onboarding of new users/customers and guide them through the usage of our digital services.
• Collaborate with internal teams (Sales, Product, Tech) to escalate and resolve service issues as needed.
• Document customer interactions and update records accurately using CRM systems.
• Support administrative duties and contribute to improving customer experience strategies.

Requirements

• A minimum of OND / HND / BSc in any relevant field.
• Excellent verbal and written communication skills.
• Proven experience in front desk, customer service, or administrative roles.
• Proficiency with Microsoft Office Suite and CRM tools.
• Ability to multitask, stay organized, and remain calm under pressure.
• Strong interpersonal skills and a customer-first mindset.

Why Work With Us

• This role offers an opportunity to be part of a fast-growing fintech ecosystem, gain valuable experience, and play a key role in enhancing user satisfaction and client engagement.

Application Closing Date
10th May, 2025.