Technical Support Staff at Resource Intermediaries Limited (RIL)

Resource Intermediaries Limited is a distinguished HR Outsourcing and Consulting firm, specializing in customized recruitment solutions tailored to meet the unique needs of companies. Our proficiency extends across a wide spectrum of positions, ranging from top-tier executives to entry-level positions, covering technical, contractual, semi-skilled, and unskilled roles. Additionally, we are recognized experts in providing a range of services including Fumigation Services, Janitorial Services, Payroll Administration, Expatriate Management, Manpower Planning, Executive Training, and more.

We are recruiting to fill the position below:

Job Title: Technical Support Staff

Location: Arepo, Ogun
Employment Type: Full-time

Responsibilities

• Keep computer systems running smoothly and ensure users get the maximum benefit from them
• Install and configure computer hardware operating systems and applications
• Monitor and maintain computer systems and networks
• Provide support in a face-to-face capacity, over the phone or via remote desktop software, helping staff or clients set up systems or resolve issues
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults
• Replace parts as required
• Follow diagrams and written instructions to repair a fault or set up a system
• Support the roll-out of new applications
• Set up new users' accounts and profiles and deal with password issues
• Respond within agreed time limits to call-outs
• Work continuously on a task until completion (or referral to third parties, if appropriate)
• Prioritise and manage many open cases at one time
• Rapidly establish a good working relationship with customers and other professionals, such as software developers
• Test and evaluate new technology
• Conduct electrical safety checks on computer equipment.

Requirements and Skills

• BE.ng Computer Engineering, Electrical / Electronic Engineering, Information Technology, Computer Science or relevant fields
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with Windows/Linux/Mac OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications and help desk software (eg. Zendesk)
• Excellent problem-solving and communication skills.
• Ability to provide step-by-step technical help, both written and verbal.
• Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus.

Salary
N100,000 Monthly.

Application Closing Date
28th April, 2025.