Retail Store Manager at Softhills Limited

Softhills Limited is a leading global e-commerce and technology company with operations across Nigeria, USA, UK, Canada, Ghana, Kenya, Tanzania, Uganda, and Zambia. We are dedicated to revolutionizing how brands connect with consumers worldwide through our innovative approach and diverse portfolio.

Job Title: Retail Store Manager

Location: Lagos
Employment Type: Full-time

Job Summary

• As a Retail Store Manager, you are responsible for every aspect of the day-to-day supervision of our retail outlet, including sales, staff, stock and resources management. 
• You will be the one to ensure smooth running of operations to maximize sales and minimize costs.

Key Responsibilities
Store Operations:

• Oversee daily store operations, including opening and closing procedures, staff scheduling, and ensuring the store is fully operational.
• Manage bedding product inventory, including ordering new stock, tracking product turnover, and minimizing excess stock.

Visual Merchandising:

• Design and maintain an attractive and customer-friendly store layout, including product placement and visual displays.
• Regularly update product displays to showcase bedding products effectively, including seasonal and promotional items.

Marketing and Promotions:

• Plan and execute marketing campaigns to promote bedding products, both in-store and through various advertising channels.
• Coordinate sales events, promotions, and discounts to drive sales and reduce excess inventory.

Financial Management:

• Manage the store’s budget, monitor financial performance, and implement cost-saving measures where necessary.
• Analyze sales and financial reports to make data-driven decisions and optimize store performance.

Store Maintenance:

• Ensure the store’s physical appearance is well-maintained, addressing any issues related to store fixtures, lighting, cleanliness, and overall presentation.

Sales Management:

• Set sales targets and quotas, and develop strategies to meet or exceed them.
• Monitor sales performance, analyze trends, and make adjustments as needed.

Customer Service:

• Ensure excellent customer service by training and supervising staff in assisting customers, addressing inquiries, resolving issues, and providing a positive shopping experience. Compliance:
• Ensure compliance with relevant regulations, including those related to retail operations, consumer rights, and safety standards.

Requirements

• A Bachelor’s Degree in Business Administration or any related field.
• Prior experience in a retail environment, with a track record of progressive responsibility, is often required.
• Proficiency in retail management, including sales, customer service, inventory control, and store operations.
• Knowledge of sales techniques, marketing strategies, and the ability to develop effective sales and promotional campaigns.
• Exceptional Customer service skills
• Skills in managing inventory, ordering new stock, minimizing excess stock, and optimizing product turnover.
• Proficiency in managing supplier relationships.
• Excellent verbal and written communication skills.
• Ability to Multitask
• Capability to adapt to changing retail environments, including seasonal fluctuations in customer demand.
• Willingness to work collaboratively with store staff and promote a positive team culture
• A focus on achieving sales targets and improving the store’s performance.

Application Closing Date
Not Specified.