Beauty Business Manager at Wangai Management Company Limited

Wangai Management Company Limited is a business growth consulting firm; we help visionary entrepreneurs to set up, manage, and scale their businesses. Our core offerings are Customer Relationship Management, Customer Service, Business Incorporation & Compliance, Human Resources, Business Management, and Training & Development. Currently, the company runs 2 brand arms, namely Wangai Management and Customer Experience HQ, both of which your role covers.

We are recruiting to fill the position below:

Job Title: Beauty Business Manager

Location: Lekki Phase 1 Lagos,
Employment Type: Full-time (Onsite)
Work Days: Tuesday – Sunday (Tuesday - Saturday, 9am-7 pm | Sunday: 12pm-7 pm)

Job Description

• A beauty business located in Lekki Phase 1 is seeking a Manager to lead and coordinate daily operations across all aspects of the business.
• This role requires a proactive, highly organized individual who thrives in a dynamic environment and is passionate about structure, efficiency, and excellence in service delivery.
• The Manager is responsible for implementing strategies for expansion, streamlining operations, and enhance the overall customer and team experience.

Job Responsibilities

• Operations Management
  • Oversee the daily operations of the studio and overall business, ensuring seamless service and product delivery.
  • Refine and implement operational processes to improve productivity and efficiency.
  • Ensure timely execution of marketing campaigns, events, and promotions.
  • Work closely with the COO to grow, expand, and develop the business through strategic planning and execution.
• Customer Experience & Service
  • Collaborate with the customer service team to maintain a top-tier client experience in-studio and online.
  • Monitor service/product quality and ensure professionalism in all customer interactions.
  • Address customer complaints and feedback promptly, using insights to drive service and product improvements.
• Resource & Staff Management
  • Coordinate staff, ensuring optimal team performance and efficiency.
  • Conduct briefings and training sessions to improve staff knowledge and service delivery.
  • Oversee adherence to company policies and maintain a professional work environment.
  • Support hiring and onboarding of new team members when necessary.
• Financial Reporting & Analysis
  • Track daily sales and expenses, ensuring accuracy in reporting and reconciliation.
  • Collaborate with management on performance analysis, budgeting, and financial planning.
  • Identify areas for cost savings and operational improvements.
• Stock & Product Management
  • Maintain and update inventory records for retail and studio supplies.
    Track stock levels, ensuring timely restocking to avoid shortages.
  • Implement proper inventory handling to prevent loss or damage.

Key Skills & Qualifications

• Must reside in or close to Lekki Phase 1
• Strong leadership, organisational, and multitasking skills.
• Bachelor's Degree with at least 3 years in business operations and management
• A proactive team player who is hardworking, adaptable, and growth-driven
• Experience in the beauty, skincare, or retail industry
• Excellent problem-solving, communication, and decision-making abilities
• Skilled in operations, inventory, and retail management
• Proficient in using digital tools to track operations, sales, and performance metrics
• Social media and tech-savvy with a pulse on industry trends

Salary
N200,000 monthly.

Application Closing Date
30th April, 2025.

How to Apply
Interested and qualified candidates should send their Resume to: hello.wangaimanagement@gmail.com using the job title as the subject of the mail.