Front Office Manager at a Five-Star Hotel - Tivana Workforce

Tivana Workforce - Our client, a Five-Star Hotel, is recruiting suitable candidates to fill the position below:

Job Title: Front Office Manager

Location: Abuja (FCT)
Employment Type: Full-time

Key Responsibilities
Front Office Operations:

• Supervise and manage daily front desk operations.
• Ensure seamless check-in/check-out procedures.
• Oversee guest registration, room assignment, and billing.

Guest Service & Satisfaction:

• Maintain high service standards and resolve guest complaints.
• Monitor guest feedback and implement improvements.
• Provide personalized service and VIP guest handling.

Team Management:

• Recruit, train, and supervise front office staff (receptionists, concierge, bellboys).
• Create shift schedules and conduct staff performance appraisals.
• Foster a culture of service excellence and teamwork.

Financial & Administrative Duties:

• Monitor front office budget, revenues, and expenses.
• Ensure accurate billing, cash handling, and night audit reviews.
• Maintain records, reports, and department statistics.

Coordination & Communication:

• Liaise with housekeeping, maintenance, and other departments for guest needs.
• Coordinate group bookings, VIP arrivals, and special requests.
• Ensure smooth internal communication and shift handovers.

Standards, Compliance & Training:

• Ensure adherence to hotel policies, SOPs, and service standards.
• Enforce health, safety, and hygiene regulations.
• Conduct regular staff training and service audits.

Required Skills and Competencies

• The candidates should possess a Bachelor's Degree in relevant fields with 5 - 10 years work experience.
• Strong leadership and interpersonal skills
• Excellent communication and guest service skills
• Organisational and multitasking abilities
• Knowledge of hotel PMS (e.g., Opera, Cloudbeds)
• Conflict resolution and problem-solving capabilities

Application Closing Date
10th May, 2025.

Method of Application
Interested and qualified candidates should send their CV and Photograph to: tivanaworkforce@gmail.com using the Job Title as the subject of the email.