Floor Manager at Service Arts and Hospitality Academy (SAHA Africa)

At SAHA Africa, we are dedicated to elevating the hospitality industry by connecting businesses with top-tier talent and providing comprehensive training for hospitality professionals. With years of experience in the industry, we specialize in recruitment services that help hotels, restaurants, and hospitality establishments find skilled and passionate staff. Our extensive network and deep understanding of the sector ensure that we match the right talent with the right opportunities, helping businesses thrive.

We are recruiting to fill the position below:

Job Title: Floor Manager

Location: Lekki Phase 1, Lagos
Job Type: Full Time

Job Summary

• We are seeking a proactive and hands-on Floor Manager to oversee daily front-of-house operations at our restaurant in Lekki Phase 1.
• The ideal candidate will ensure smooth service, lead the service team, and deliver an exceptional guest experience at all times.

Key Responsibilities

• Supervise and coordinate floor staff to ensure efficient service delivery
• Ensure guests are welcomed, seated, and attended to promptly
• Handle guest inquiries, complaints, and feedback professionally
• Monitor table turnover and manage reservations or walk-ins
• Support staff training, scheduling, and performance management
• Ensure cleanliness, organization, and readiness of the dining area
• Work closely with kitchen and bar teams for smooth order flow
• Maintain high standards of customer service and hospitality

Requirements

• Minimum of 2 years experience in a similar role within the hospitality/restaurant industry
• Strong leadership and people management skills
• Excellent communication and interpersonal abilities
• Ability to work in a fast-paced environment and under pressure
• Knowledge of POS systems and restaurant operations
• Flexibility to work evenings, weekends, and holidays.

Application Closing Date
Not Specified.