Head Dispatcher at Ekesons Parcel Service Limited

Ekesons Parcel Services, an indegenous Logistics company, is recruiting to fill the position below:

Job Title: Head Dispatcher

Location: Lagos
Employment Type: Full-time
Reports To: Operations Manager / General Manager 

Job Summary

• We are seeking a highly organized and proactive Head Dispatcher to oversee and manage the daily operations of our dispatch team. 
• The ideal candidate will lead the dispatch unit in coordinating timely parcel pickups and deliveries across multiple routes, ensuring operational efficiency and superior customer satisfaction.

Key Responsibilities

• Supervise and coordinate the daily activities of the dispatch team to ensure timely parcel delivery and collection
• Develop and implement dispatch schedules based on demand and route optimization
• Liaise with drivers, customers, logistics staff, and management to ensure smooth delivery operations
• Monitor delivery operations in real time, responding quickly to delays, emergencies, or route changes
• Track parcels using company Mobile App to ensure accountability and transparency
• Provide leadership, training, and performance management for dispatch personnel
• Ensure adherence to safety, regulatory, and company operational standards
• Prepare and maintain detailed dispatch reports and performance metrics
• Resolve customer complaints related to delivery issues in a timely and professional manner
• Recommend and implement process improvements to enhance efficiency and service quality

Qualifications & Requirements

• Minimum of HND/Bachelor’s degree in Logistics, Business Administration, or related field
• 3–5 years experience in dispatch operations, with at least 2 years in a supervisory or lead role
• Strong knowledge of parcel logistics, dispatch systems, and routing software
• Excellent communication, leadership, and organizational skills
• Proficiency in Microsoft Office Suite and dispatch tracking software
• Ability to work well under pressure and manage multiple priorities
• Knowledge of Nigerian road networks and logistics regulations is a strong advantage

Work Conditions:

• Office-based with regular field coordination
• May include weekend or after-hours oversight, depending on operational demands.

Application Closing Date
9th May, 2025.

How to Apply
Interested and qualified candidates should send their CV and Cover Letter to: hr@epsng.org using "Application for Head Dispatcher" as the subject of the mail.