Client Relations Officer (CRO) at the Beauty Galerie (TBG)

The Beauty Galerie (TBG) is a premier beauty and wellness spa specializing in hair, nails, lashes, and brows. Our focus is on providing a luxurious and rejuvenating experience, ensuring that each client leaves feeling pampered and beautiful. We aim to be a sanctuary of beauty and relaxation, where every service is tailored to enhance the natural elegance of our clients.

We are recruiting to fill the position below:

Job Title: Client Relations Officer (CRO)

Location: Lekki, Lagos
Job type: Full Time

Role Objective

• Serve as the first point of contact for clients, ensuring smooth communication, scheduling, and billing processes.

Responsibilities

• Manage all client inquiries (phone, email, and in-person).
• Schedule and reschedule appointments while coordinating with service providers.
• Handle billing, invoices, and follow-up communications with clients.
• Address minor client complaints or escalate them to the appropriate manager.
• Maintain a professional and welcoming demeanor at all times.

Requirements

• Candidates should possess relevant qualifications with 3 years experience
• Strong interpersonal and communication skills.
• Experience in customer service or client relations.
• Proficiency in scheduling and billing systems.

Screening Questions

• Do you regularly follow up with clients after resolving their issues?
• Are you familiar with the company's CRM system?
• Do you live on the Island or nearby environs?
• Where do you live specifically?
• Are you tech-savvy and comfortable learning new tools and technologies?
• Do you conduct client feedback surveys?
• Is resolving client complaints a primary part of your role?
• Do you keep records of all client interactions?
• Have you received formal training in customer service?
• Do you regularly collaborate with other departments to address client needs?
• What strategies do you use to build long-term relationships with clients?
• How do you prioritize client requests when faced with multiple urgent issues?
• Do you live on the Island or surrounding environs?
• Where specifically do you stay?

Application Closing Date
11th May, 2025.