Head, Process Improvement & Change Management at First Bank of Nigeria Limited

First Bank of Nigeria Limited (FirstBank) is Nigeria's largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.

We are recruiting to fill the position below:

Job Title: Head, Process Improvement & Change Management

Job Identification: 1391
Location: Lagos
Job Schedule: Full time

Job Description

• Drive and provide thought leadership on projects, change management, process improvement and knowledge management strategy
• Develop a holistic communication plan to disseminate information to all stakeholders on initiatives, roles and responsibilities
• Manage relationships with key stakeholders (Internal & External) to achieve prompt change management resolution of issue/tasks/initiatives
• Lead development of clear business case/impact assessment for each project/initiative
• Identify opportunities and lead process improvement for strategic processes that span several departments within and outside FSS that impact service delivery
• Review and ensure up to date documentation of processes, Process manual FSS units
• Provide regular updates of overall status of key projects/initiatives and other Unit activities to stakeholders
• Monitor and track project/initiative milestones and deliverables
• Perform any other duties assigned by the Group Head, First Shared Services
• As part of the Bank’s Information Security requirements, maintain the security of all Information entrusted to the staff and comply with the principles and policies in the Information Security Handbook

Job Requirements

• Minimum Academic Qualification: First Degree or its equivalent in any discipline preferably business-related (Minimum of B.Sc. Second-Class Lower / HND Upper Credit)
• Minimum of 8 years of experience, including 2 years in leadership, and proficiency in data tools like Excel, SQL, Tableau, power BI and similar applications
• Experience with managing transformation, change management or other strategic projects 
• Supervisory experience is required.

Application Closing Date
9th May, 2025; 11:17am.

How to Apply
Interested and qualified candidates should:
Click here to apply online