Customer Support Officer at Salpha Energy Limited

Salpha Energy is a renewable energy company determined to provide affordable solar solutions for everyone. We are addressing the huge market need for energy by enabling people to harness the infinite source of light that is freely accessible to everyone. Innovations in renewable technology allow us to place power back in the hands of people, through innovative and quality-conscious products that are built to last for outdoor camping, entrepreneurial activities, rural settlements or disaster relief. We are passionate about off-grid energy. Salpha Energy is a for profit social business and manufactures honest, reliable solar products designed to help people living off the electric grid.

We are recruiting to fill the position below:

Job Title: Customer Support Officer

Location: Lekki, Lagos
Employment Type: Full-time

Job Summary

• We are seeking a proactive and articulate Customer Service Officer to join our Communications Department.
• In this role, you will be responsible for crafting clear, compelling messaging around our solar energy solutions while delivering excellent customer support. 
• You’ll play a key part in communicating our mission, supporting customer engagement, and reinforcing our brand as a leader in clean energy.

Specific Responsibilities
Customer Support:

• Serve as a first point of contact for customer inquiries via phone and chats.
• Provide timely, accurate, and empathetic responses to client questions and concerns.
• Utilize strong communication and interpersonal skills to ensure customer satisfaction and retention.
• Follow up with sales and technical teams to ensure customer satisfaction and issue resolution.
• Follow up with customers post-service to gauge satisfaction and encourage feedback/testimonials.

Departmental Support:

• Support the implementation of communication strategies that promote our brand, customer success stories, and sustainability initiatives.
• Assist with creating and editing marketing collateral, sales materials, and web content that reflect our voice and values.
• Close sales from contacts generated through Ads
• Collaborate with internal teams to gather product updates, customer testimonials, and field content to share across channels.

Documentation and Reporting:

• Maintain accurate records of customer interactions and issues on the drive for management review.
• Prepare and submit regular reports on customer inquiries, resolutions, and feedback.

Google Suite Proficiency:

• Utilize Google Word and Sheet to create and manage documents, reports, and spreadsheets efficiently.

Problem Solving:

• Employ excellent problem-solving skills to address customer issues and escalate more complex problems when necessary.
• Remain calm and effective under pressure, demonstrating a quick learning ability.

Requirements

• Bachelor’s Degree in Marketing, Communications, Public Relations, Business, or a related field.
• 3 - 5 years of experience in a customer service or marketing communications role.
• Candidates living on the Island are advised to Apply.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with a customer-first mindset.
• Proficient in Microsoft Office, Google Suite, and content creation platforms.
• Ability to multitask and work in a fast-paced, mission-oriented environment.

Additional Qualifications:

• Familiarity with renewable energy or sustainability-focused industries.
• Experience with digital marketing, SEO, or social media management.

Salary
N100,000 monthly.

Application Closing Date
Not Specified.