General Manager (Utilities & Facilities Management / Community Services) at Ralds and Agate Limited

Ralds & Agate is a Business Management Consulting firm focused on providing People and Process related solutions to businesses, communities and organizations within and outside Africa. Our focus is on People and Processes. Developing the potential within our people. to improve business practices, unleash creativity and enhance industrial productivity.

We are recruiting to fill the position below:

Job Title: General Manager (Utilities & Facilities Management / Community Services)

Location: Lekki, Lagos
Employment Type: Full-time

Job Description

• Reporting to the Group CEO, the General Managerwill be responsible for the oversight and management of all Utilities, Community Facilities& Security Services.
• He /She will be directly responsible for overseeing the activities of retained service providers. He / She is responsible for ensuring the profitable management of all Octo5 communities and implementing strategic plans designed to enhance profitability and efficiency across all assigned operating units.

Key Tasks / Responsibilities
Utilities & Facilities:

• Oversee and ensure profitable operations for all Utility Services, particularly Power, Water & Broadband Internet.
• Coordinate and manage all facilities teams to ensure that all communities are well serviced.
• Collaborate & work closely with the Divisional Director, Construction, and the Group CEO to ensure the prompt &
• Profitable management of all residential and commercial assets in developed communities
• In conjunction with the Finance team, ensure all operations are carried out profitably
• Create and implement defined operational procedures, control policies, and quality standards for all communities.

Financial Management / Revenue Assurance:

• Ensuring that Utilities & Community Services are profitable and meet stipulated targets
• Provision of cost management oversight for all communities under management
• Meet annual preset financial targets & objectives

Clients & Stakeholder Management:

• Identify and resolve all community issues and challenges
• Coordinate quarterly community engagement sessions
• Manage and coordinate all Client Management Activities

Commercial Services / Leasing & Communal Facilities:

• Ensure that all commercial facilities especially Octo5 business offices; Octo5 Nests and Arcades; Octo5 Recreation
• Parks operate profitably and efficiently.
• Maintain productive & cordial relationships with all residents, subscribers, customers, contractors & suppliers.
• Oversee the management of all PROPKEYS assets.

Educational Qualifications / Experience

• A good bachelor’s degree or other postgraduate certifications
• Minimum of ten (10) years post-qualification work experience in a facilities or community management role; or
• Minimum of ten(10) years post-qualification work experience in a customer service/relationship management role
• Minimum of five (5) years of work experience MUST be in a management role with a minimum of ten(10) direct reports.

Requirements / Skills:

• Strong People Management Skills
• Strong interpersonal skills
• Proven track record in conflict management & dispute resolution
• Strong social & communication skills
• Proven Leadership skills
• Strong relationship management skills
• Strong Negotiation Skills

Salary
N850,000 - N900,000 Monthly.

Application Closing Date
Not Specified.