Director of Service Operations (DevOps and IT) at Reliance Health (Remote)

Reliance Health uses Technology to Make Healthcare Accessible and Affordable. Through an integrated approach that includes affordable health insurance, telemedicine, and a combination of partner and proprietary healthcare facilities, Reliance Health offers innovative healthcare solutions that meet the needs of emerging markets.

We are recruiting to fill the position below:

Job Title: Director of Service Operations (DevOps and IT)

Location: Nigeria (Remote)
Employment Type: Full-time

Description

• We’re looking for a hands-on Service Operations Director to lead our DevOps and IT Operations functions. 
• You will be responsible for the reliability, scalability, and cost-effectiveness of our infrastructure — across both development and production environments. 
• Working closely with our Product and Engineering teams, you’ll drive strategic platform initiatives, ensure smooth internal tooling, and foster a strong culture of operational excellence. 
• This is a leadership role that also requires rolling up your sleeves. 
• You’ll mentor a small, bright, but relatively inexperienced team of 5, and lead by example as you scale our platform to new markets. 

Responsibilities
DevOps:

• Own and manage the full lifecycle of infrastructure and operations — from development environments to live production systems.
• Lead the ongoing migration from Kubernetes to Nomad, ensuring minimal disruption and clear documentation.
• Oversee the CI/CD process using Octopus Deploy, driving improvements in deployment frequency and reliability.
• Monitor system performance using New Relic and other observability tools; proactively resolve bottlenecks and incidents.
• Collaborate with Product and Engineering on platform upgrades, internal tooling, and systems scalability.
• Set up and maintain VOIP infrastructure (FreePBX) as we expand into new regions.
• Define and refine incident response processes (business hours only), ensuring fast and transparent resolution.
• Take ownership of infrastructure security practices, coordinating with the broader security approach of the company.
• Educate and mentor your team, fostering growth in DevOps principles and operational excellence.
• Track and manage cloud infrastructure costs, making data-informed decisions to optimize spend.
• Define and monitor key KPIs: system availability, incident frequency/severity, and cost performance.

IT Management:

• Manage IT operations, including support for internal tools and systems.
• Good Office365 knowledge and use of MS-Entra is essential.
• Own (via local staff) relationships with suppliers of hardware.
• Own and manage the connectivity of multiple office locations in 6 African countries.

Requirements

• Proven experience leading DevOps or Service Operations in a scaling technology company.
• Strong hands-on skills in cloud infrastructure (AWS), CI/CD, infrastructure-as-code, and monitoring (preferably with New Relic).
• Experience with Nomad, Octopus Deploy, Office365, and FreePBX is a strong plus.
• A pragmatic problem-solver who can lead strategically while diving into technical details.
• Excellent communicator who can explain infrastructure to technical and non-technical audiences.
• Experience managing small teams and mentoring junior engineers.
• Familiar with incident management processes and driving continuous improvement.
• Comfortable working remotely, with 4–6 hours of overlap with UTC+1.

Benefits
At Reliance Health, we prioritize our people and their well-being. Our benefits package is designed to support your success, growth, and happiness. Here’s what you’ll enjoy:

•  Remote-First Environment: Work from anywhere while staying connected to a vibrant, collaborative team.
•  Competitive Salary and Benefits: We offer a salary that’s benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded.
•  Premium Health Insurance: Comprehensive health coverage for you and your family, because your well-being comes first.
•  Unlimited Leave: Take the time you need when you need it—no limits, no questions.
•  Meaningful Impact: Play a key role in transforming customer experiences and shaping healthcare innovation.
•  Collaborative Work Culture: Join a supportive, inclusive, and team-focused environment that celebrates diversity.
•  Growth Opportunities: Access tools, mentorship, and resources to elevate your skills and career.
•  Learning & Development Allowance: We provide an allowance to support your ongoing professional growth and skill enhancement. 

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online