Customer Service Executive (Female) at PWAN Group Limited

PWAN Group Limited is a leading real estate investment and network marketing company in Nigeria, dedicated to providing affordable housing solutions and lucrative investment opportunities. With a strong presence nationwide, we pride ourselves on excellence, integrity, and customer satisfaction.

We are recruiting to fill the position below:

Job Title: Customer Service Executive (Female)

Location: Ikota, Ajah - Lagos
Employment Type: Full-time

Responsibilities

• Provide exceptional customer service through phone, email, and online channels.
• Actively listen to customer inquiries and concerns, demonstrating empathy and understanding.
• Resolve customer issues promptly and efficiently, exceeding expectations whenever possible.
• Follow established protocols and procedures for handling customer interactions.
• Accurately document customer interactions and maintain detailed records.
• Identify and escalate complex issues or complaints to the appropriate team.
• Upsell and cross-sell products and services to enhance customer satisfaction and revenue.
• Contribute to positive customer reviews and brand reputation.
• Proactively seek feedback from customers to identify areas for improvement.
• Stay up-to-date on company policies, products, and services.
• Adapt to changing customer needs and situations with a positive and professional attitude.
• Work effectively within a team environment to achieve customer service goals.
• Maintain a positive and professional demeanor even in challenging situations.
• Participate in ongoing training and development to enhance customer service skills.
• Contribute to a positive and supportive work environment for colleagues.

Requirements and Qualifications

• High school diploma or equivalent.
• 1+ years of experience in customer service or a similar role (preferred).
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict resolution skills.
• Ability to work independently and as part of a team.
• Detail-oriented and organized.
• Ability to multitask and prioritize effectively.
• Positive and professional demeanor.
• Experience with customer service software and tools (preferred).
• Strong computer literacy skills.
• Ability to learn new information quickly.
• Commitment to providing excellent customer service.
• Flexibility to work various shifts and schedules.
• Ability to handle pressure and stress effectively.
• Enthusiasm for building relationships with customers.

Required Skills:

• Excellent communication and interpersonal skills.
• Patience and empathy in addressing customer inquiries and concerns.
• Problem-solving abilities to resolve customer issues efficiently.
• Knowledge of products or services to provide accurate information.
• Time management skills to handle multiple customer interactions.
• Adaptability to different communication channels (phone, email, chat, etc.).
• Ability to remain calm and professional in high-pressure situations.

Application Closing Date
18th May, 2025.