Remote Logistics & Dispatch Coordinator at ETC Workforce Services Limited

We are a leading Workforce Management, HR Consulting and Recruitment Organization; Empowering businesses to focus on their core competencies while we handle the complexities of HR, staffing, and operational support. With a client-centric approach, cutting-edge solutions, and a team of dedicated experts, we streamline processes and drive growth, allowing our partners to thrive in today's competitive landscape.

We are recruiting to fill the position below:

Job Title: Remote Logistics & Dispatch Coordinator

Location: Nigeria

Job Description

• We are looking for a detail-oriented and proactive Remote Logistics & Dispatch Coordinator to oversee day-to-day fuel delivery operations for our U.S.-based petroleum distribution and trucking company. 
• This position is fully remote and based overseas but requires working U.S. Eastern Standard Time hours.
• The successful candidate will be responsible for managing customer orders, dispatching drivers, planning optimized delivery routes, identifying cost-effective fuel rack pickups, and coordinating technical issue reporting between drivers and maintenance teams. 
• Strong communication, multitasking, and logistics skills are essential.

Responsibilities
Order Management & Customer Support:

• Receive, review, and confirm daily fuel orders from U.S.-based customers via email, text, or phone.
• Enter orders into dispatch systems and track them through fulfillment.
• Communicate order confirmations, updates, and estimated delivery times to customers.

Dispatch & Driver Coordination:

• Assign delivery routes to drivers based on volume, priority, and location.
• Maintain real-time communication with drivers to manage scheduling, rerouting, and service interruptions.
• Ensure drivers operate within legal limits (Hours of Service) and company protocols.

Route Optimization & Logistics Planning:

• Design daily delivery routes to minimize cost, mileage, and fuel consumption.
• Use GPS mapping and fleet management tools to account for traffic, weather, and delivery windows.
• Continuously monitor and adjust routing to optimize delivery efficiency.

Fuel Rack Selection & Procurement:

• Monitor and compare daily wholesale fuel prices across multiple supply terminals (racks).
• Direct drivers to terminals offering the lowest price per gallon in proximity to their delivery areas.
• Maintain documentation of procurement decisions and pricing data for reporting purposes.

Mechanical Issue Reporting & Coordination:

• Monitor reports from drivers submitted through the company's maintenance reporting platform.
• Notify company technicians of mechanical or technical issues requiring immediate attention.
• Coordinate repair scheduling while minimizing disruption to delivery operations.
• Follow up to ensure timely issue resolution and track maintenance logs.

Reporting & Documentation:

• Generate daily and weekly dispatch and operations reports.
• Track delivery performance metrics such as on-time rate, fuel savings, and mechanical issue frequency.
• Collaborate with the accounting department to ensure BOLs (Bills of Lading), fuel tickets, and delivery documents are accurate and up to date.

Requirements

• Minimum of 3 years experience in logistics, dispatch, or operations (preferably in fuel/trucking industries).
• Strong communication and coordination skills.
• Proficient with route planning tools and GPS mapping software.
• Experience using Excel, dispatch software, fleet tracking systems, and messaging platforms.
• Fluent in written and verbal English.
• Able to work independently under minimal supervision.
• Must be available to work full-time U.S. Eastern Standard Time (EST) hours.

Application Closing Date
7th May,2025.

How to Apply
Interested and qualified candidates should send their CV to: recruiters@etc-workforce.com using the Job Title as the subject of the mail.