Field Support Officer at Kayhelt Pharma

At Kayhelt , we are driven by ourvision: to become Africa’s leading pharmaceutical company, committed to enhancing healthcare standards across the continent. Our mission is grounded in innovation, integrity, and an unwavering pursuit of quality. We aim to deliver accessible, effective, and affordable healthcare solutions to all, making a lasting impact on the lives of individuals and communities.

We understand that true success is built on collaboration. That’s why we are focused on nurturing a winning network of talented field professionals, both men and women, who share our passion for excellence and shared values. Together, we strive to create mutual and enduring value—not only for our stakeholders but also for the communities we serve.

We are recruiting to fill the position below:

Job Title: Field Support Officer

Location: Lekki Phase 1, Lagos
Employment Type: Full-time
Job Field: Field Support | Medical Sales Support | Sales Coordination |Customer/Client Support (Healthcare) | Territory Operations Support

Job Description

• The Field Support Officer will be responsible for coordinating and supporting field operations for the medical sales team. The position ensures seamless communication between the office and Medical Sales Representatives (MSRs). 
• The Field Support Officer will also assist with territory-level logistics, track sales data, and support daily commercial operations. 
• The ideal candidate MUST have experience in the pharmaceutical sales industry, either in administration, or as a medical sales representative.

Key Responsibilities

• Act as a liaison between the office and the field sales team (MSRs), ensuring timely communication and issue resolution.
• Support the onboarding and induction of new MSRs by coordinating training schedules, materials, and territory handovers.
• Monitor sales performance metrics and generating reports.
• Assist in planning and organizing field activities.
• Track field force coverage, product availability, and customer engagement efforts.
• Manage documentation related to sales visits, expense claims, and sample distribution compliance.

Qualifications
Education:

• Bachelor of Pharmacy (B.Pharm), B.Sc. in Biochemistry, B.Sc. in Microbiology 5 – 10 years’ experience as a medical sales representative or area sales manager
• Master of Business Administration (MBA) is an added advantage

Additional Qualification:

• Sales Operations, CRM Tools, or Customer Relationship Management
• Microsoft Office Suite or ERP/CRM systems
• Project Management or Operations Management

Experience:

• A minimum of 5 – 10 years’ experience as a medical sales representative or area sales manager
• Strong knowledge of medical products, pharmaceutical regulations, and healthcare industry practices will be an added advantage.
• Experience in pharmaceutical sales and administration.

Application Closing Date
14th May, 2025.

How to Apply
Interested and qualified candidates should send their CV to: recruits@kayheltpharma.com using the Job Title as the subject of the mail.