Soft Service Supervisor at Alpha Mead Group

Alpha Mead Group is a Total Real Estate Solutions Company established to provide robust business support services to local and international Real Estate investors or owners with interests in Facilities Management, Real Estate Development and Advisory, Security Systems and Technologies, Training, Healthcare Management, and Real Estate Financing Services.

We are recruiting to fill the position below:

Job Title: Soft Service Supervisor

Location: Asaba, Delta
Employment Type:

Responsibilities
Operational Management:

• Oversee the daily operations of soft services, including cleaning, gardening, security, and landscaping.
• Ensure all soft services are delivered in compliance with service level agreements (SLAs) and client requirements.
• Coordinate schedules, shifts, and duties for janitors, gardeners, and security personnel.
• Conduct regular inspections to monitor service quality, safety, and adherence to standards.

Personnel Management:

• Manage and supervise a team of janitors, gardeners, and security personnel, ensuring optimal performance.
• Provide leadership, training, and support to the team to improve service delivery and efficiency.
• Handle staff-related issues, including performance reviews, conflict resolution, and disciplinary actions when necessary.

Inventory and Resource Management:

• Monitor and manage the stock of cleaning consumables, tools, and other resources.
• Ensure timely procurement and replenishment of supplies to avoid shortages.
• Maintain records of inventory usage and generate reports for the Facility Manager.

Client and Stakeholder Engagement:

• Act as the primary point of contact for clients regarding soft service-related issues.
• Respond promptly to client complaints and feedback, ensuring satisfactory resolutions.
• Ensure client cleaning and maintenance needs are met efficiently and effectively.

Compliance and Safety:

• Ensure all soft service operations comply with health, safety, and environmental regulations.
• Develop and implement risk management protocols to maintain a safe working environment.
• Train staff on safety standards, emergency procedures, and best practices.
• Monitor security operations and ensure the safety of the facility and its occupants.

Qualifications

• Education: Bachelor’s degree or diploma in Facility Management, Business Administration, Hospitality, or a related field.
• Experience: Minimum of 4 years overseeing janitors, gardeners, and security personnel, with demonstrated success in soft services management.

Required Skills:

• Strong leadership and team management abilities.
• Excellent organizational and multitasking skills.
• Knowledge of cleaning practices, gardening techniques, and security operations.
• Proficiency in budgeting and inventory management.
• Strong interpersonal and communication skills.
• Problem-solving and decision-making abilities.
• Proficiency in MS Office and facility management software.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online