CXC Agent at International Breweries Plc

International Breweries Plc - Our Dream is to bring people together for a better world. Beer, the original social network, has been bringing people together for thousands of years. We are committed to building great brands that stand the test of time and to brewing the best beers using the finest natural ingredients.

Our diverse portfolio of well over 400 beer brands includes global brands Budweiser, Corona and Stella Artois; multi-country brands Beck’s, Castle, Castle Lite, Hoegaarden, and Leffe; and local champions such as Aguila, Bud Light, Jupiler, Klinskoye, Modelo Especial, Quilmes, Skol, and Victoria.

We are recruiting to fill the position below:

Job Title: CXC Agent

Job Requisition ID: 30081876
Location: Ilesa, Osun
Job Type: Full-time

Summary

• The Key Purpose of this role is to maximize sales by taking orders via telephone and or digital channels while providing a link between customers and company.

Key Roles and Responsibilities
Take Orders & Promote Products:

• Record Orders
• Promote Products in support of the district promotions plan
• Influence Specific district-based volume target.

Handles Customers Queries & Complaints:

• Process Customers Complaints
• Minimize full beer returns
• Adhere to Beer Quality standards and procedures.
• Manage Internal customer processes

KPIs

• Volume KPIs (Beer, Focused brand, Malt), CIC Productivity KPIs (Plan Adherence, Contactability, Effectiveness, Coverage, Zero Purchase customers).

Work In Teams:

• Contribute to Teams and Self development
• Communicate effectively in the workplace.

Minimum Requirements

• Minimum of Bachelor`s Degree in Business related field
• Two or more years in a similar role
• Good Excel Skills & Experience using Digital Applications
• Related Certification is an additional advantage.

Key Attributes and Competencies: 

• Sales Capability
• Clear Communication
• Multilingual
• Salesforce and SAP proficiency
• Excel, PPT, Word proficiency
• Problem Solving/Analytical Thinking
• Adaptability, Process Adherent, Spirited
• Fast Paced, High Pressure, Multiple Stakeholders Management
• Creativity and innovation
• Good interpersonal skills
• High level of energy
• Speaks English and other local dialect
• Verbal ability.

Application Closing Date
13th May, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online