Call Centre Agent at Kennedia Consulting Limited (KCL)

KCL Jobs is dedicated to connecting top talent with the right opportunities. We specialize in sourcing skilled professionals across various industries, ensuring seamless hiring solutions for businesses. Our commitment to excellence, efficiency, and integrity makes us a trusted partner in workforce solutions.

We are recruiting to fill the position below:

Job Title: Call Centre Agent

Location: Oniru, Lagos
Employment Type: Full-time

Job Summary

• We are seeking a dedicated and professional Contact Centre Agent to join our team. In this role, you will serve as the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a seamless customer experience.

Responsibilities

• Handle inbound and outbound customer interactions efficiently and professionally.
• Address customer inquiries, resolve complaints, and provide accurate information about products and services.
• Maintain detailed and accurate records of customer interactions in the CRM system.
• Identify and escalate complex issues to the appropriate department for resolution.
• Collaborate with team members to achieve individual and team performance goals.

Requirements

• Must have completed NYSC
• Interested candidates should a BSc Degree in any related field.
• Fluent in Hausa
• Not older than 28 as at the time of application
• Strong verbal and written communication skills.
• Proven ability to deliver excellent customer service in a professional environment.

Salary
N101,000 per month.

Application Closing Date
19th May, 2025.

How to Apply
Interested and qualified candidates should send their CV to: victoria.skinn@kennediaconsulting.net using the job title and location as the subject of the mail.
OR
Click here to apply online