Customer Care / Patient Experience Representative at Adia Hospital - Syx-Brij Nigeria Limited

Syx-Brij Nigeria Limited - Our client, Adia Hospital, located at Plot 246 AC Street Itokin Road beside Low-cost estate gate, Sabo Ikorodu, Lagos, is a leading healthcare provider committed to delivering high-quality medical services to our community. We strive to create a nurturing environment for both our patients and our staff.

We are recruiting to fill the position below:

Job Title: Customer Care / Patient Experience Representative

Location: Ikorodu, Lagos
Employment Type: Full-time

Job Description

• We believe in the power of compassionate, efficient, and knowledgeable customer service to enhance the patient journey. 
• We’re looking for a dedicated Customer Service Representative to join our team, ensuring that every interaction reflects our commitment to high-quality care.

Job Overview

• The Customer Service Representative will serve as the first point of contact for patients and visitors, providing them with clear information, assistance, and direction.
• This role requires excellent communication skills, a strong customer service orientation, and the ability to handle various inquiries with empathy and professionalism.

Key Responsibilities

• Greet patients, families, and visitors upon arrival and provide assistance with questions, check-ins, and directions.
• Answer incoming phone calls, respond to general inquiries and direct calls to the appropriate departments.
• Assist patients with appointment scheduling, registration, and billing inquiries.
• Handle patient concerns and complaints promptly, escalating issues to management as needed.
• Communicate hospital policies and procedures to patients and visitors in a courteous manner.
• Update patient records, contact information, and assist with the collection of necessary paperwork.
• Collaborate with medical staff and other departments to ensure smooth patient flow and service delivery.
• Maintain confidentiality and protect sensitive patient information in all interactions.
• Support the hospital’s commitment to a welcoming and safe environment.

Qualifications

• Prior experience in a customer service role, especially in a healthcare or medical setting, is a plus.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with a genuine desire to help others.
• Ability to handle stressful situations with professionalism and a positive attitude.
• Basic proficiency in Microsoft Office Suite and familiarity with hospital management systems is beneficial.
• Bilingual skills are an asset.

Application Closing Date
28th May, 2025.

Method of Application
Interested and qualified candidates should:
Click here to apply online