Head of Retail and Sales Operations at TalentSquare

TalentSquare - Our client is Nigeria’s leading children’s fashion brand with a legacy of over 25 years in creating premium-quality kids wear through its flagship brand. With 13 retail outlets nationwide and a strong presence in contract manufacturing, the company is on a growth trajectory focused on innovation, operational excellence, and a superior customer experience.

They are recruiting to fill the position below:

Job Title: Head of Retail and Sales Operations

Location: Lagos
Job type: Full-time

Job Description

• As the business continues to scale, it is seeking a Head of Retail and Sales Operations to lead and optimize its physical retail footprint and drive revenue growth across all sales touchpoints.
• The ideal candidate brings deep retail expertise, commercial acumen, and proven leadership in the fashion or lifestyle sector. 
• They will play a key role in aligning retail operations with the company’s broader business goals and customer expectations.

Key Responsibilities

• Provide strategic leadership for all retail and sales operations nationwide, ensuring alignment with the company’s commercial goals and long-term growth plans.
• Monitor evolving retail trends, shifts in consumer behavior, and advancements in technology to keep the business agile and ahead of the curve.
  Assess the performance and viability of store locations, overseeing new openings, relocations, and closures with clear financial justification and brand alignment.
• Drive operational excellence by improving store layouts, merchandising standards, and day-to-day processes that enhance efficiency, staff productivity, and customer experience.
• Develop and implement sales growth strategies across all physical retail channels, including new formats, partnerships, and experiential initiatives.
  Lead the execution of marketing promotions, loyalty programs, and community-focused activities that boost store traffic and strengthen customer engagement.
• Build and lead a high-performing retail team, setting clear objectives, fostering professional development, and implementing structured performance and succession planning.
• Embed a customer-first mindset across all retail functions, using insights and analytics to shape personalized, seamless shopping experiences.
• Collaborate with supply chain and inventory teams to ensure accurate stock levels, timely replenishment, and an optimized product mix tailored to each store’s market.
• Strengthen inventory controls and minimize losses by enforcing compliance, tightening operational discipline, and reducing risk of shrinkage across all outlets.

Requirements

• Bachelor’s Degree in Business Administration, Retail Management, Marketing, or a related field. Master’s degree is an advantage.
• Minimum of 12 years' experience in retail operations or sales leadership, ideally within fashion or premium lifestyle brands.
• Strong financial and commercial acumen with a track record of driving revenue and operational efficiency.
• Proven experience managing multi-location teams and delivering results across diverse regions.
• Solid understanding of consumer behavior and trends in the premium retail market, preferably in children’s apparel.
• Proficiency in Microsoft Office Suite, ERP systems, and POS platforms.
• Excellent leadership, communication, and stakeholder management skills.
• A strategic mindset with a hands-on approach to execution and problem-solving.

Benefits

• Financial Incentives: Competitive salaries, performance-based bonuses, referral bonuses for new customers and employees.
• Work-Life Balance & Flexibility: Generous paid time off, paid parental leave, flexible work arrangements where possible.
• Other Perks: Official Car and a Driver Provided.
• Professional Development & Growth: Monthly workshops on the latest fashion trends, quarterly leadership development sessions, opportunities to attend industry conferences, clear career progression plans with defined promotion pathways.
• Health & Wellness Benefits: Health insurance coverage, mental health support programs, employee wellness initiatives.
• Employee Engagement & Culture: Fun workplace environment with seasonal team events and celebrations, annual company retreats or team-building outings, employee recognition programs with awards for outstanding contributions, opportunities to participate in community and charity events related to children's welfare.
• Exclusive Perks for Parents & Kids: Priority access to limited edition products for employees, bring-your-child-to-work days, discounts on children's products.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online