Community Manager at Co-creation Hub (CcHUB) Nigeria

CcHUB is Nigeria’s first open living lab and pre-incubation space being designed to be a multi-functional, multi-purpose space where work to catalyze creative social tech ventures take place. The HUB is a place for technologists, social entrepreneurs, government, tech companies, impact investors and hackers in and around Lagos to co-create new solutions to the many social problems in Nigeria.

We are recruiting to fill the position below:

Job Title: Community Manager

Location: Yaba, Lagos
Job Type: Full-time / Onsite

Job Description

• We are seeking a passionate and experienced Community Manager to lead and nurture our vibrant community in Lagos, serving as a key driver of our pan-African vision. 
• You will be a strategic leader responsible for cultivating a thriving ecosystem for entrepreneurs, innovators, and changemakers within our Lagos hub.
• This role requires a deep understanding of the startup landscape, exceptional community-building skills, and a collaborative approach to working with stakeholders across the continent.
• As Senior Community Manager, you will work closely with counterparts in Kenya, Rwanda, Togo, and Namibia to share best practices, align on pan-African initiatives, and ensure a cohesive CcHUB community experience across Africa.

Responsibilities
Cultivating a Pan-African Community

• Foster a Connected Continent: Actively participate in pan-African community management discussions and strategy sessions, collaborating with Community Managers across CcHUB locations to share best practices, align on initiatives, and ensure a unified community experience.
• Champion a Shared Vision: Contribute to the development and execution of pan-African community programmes that leverage the collective strength and resources of the CcHUB network.
• Share Knowledge & Resources: Facilitate knowledge sharing and collaboration between the Lagos community and other hubs, fostering cross-border connections that support the broader African tech ecosystem.

Team Management

• Lead with Impact: Provide strategic direction and leadership to the Lagos community team, which includes an Assistant Community Manager, two Community Associates, and an intern.
• Empower & Develop: Cultivate a culture of collaboration, innovation, and growth. Conduct regular team meetings, delegate responsibilities effectively, and support professional development through mentorship.
• Drive Performance: Set clear performance expectations, conduct evaluations, and deliver constructive feedback to maintain a high-performing team.

Co-working Space and Community Management

• Curate an Inspiring Environment: Oversee daily operations of the Lagos co-working space, ensuring it remains a dynamic and welcoming environment for entrepreneurs and innovators.
• Optimise for Collaboration & Innovation: Work with the administrative team to maintain a functional, well-designed space that fosters creativity and adapts to the needs of the community.
• Champion Member Experience: Be a visible and accessible presence, addressing enquiries, concerns, and feedback proactively. Continuously seek opportunities to enhance member experience and build a strong sense of belonging.

Events Management & Strategic Engagement

• Curate a Dynamic Event Calendar: Design and deliver a strategic programme of events, workshops, masterclasses, and networking sessions that promote innovation and business growth within Nigeria and beyond.
• Ensure Seamless Execution & Impact: Manage all aspects of event delivery including budgeting, logistics, marketing, vendor coordination, and post-event analysis to ensure meaningful outcomes.
• Extend Reach Through Digital: Leverage digital tools and innovative formats to broaden the impact of events and connect the Lagos community with wider audiences across the continent.

Community Programme Development & Growth

• Design for Impact: Develop and implement creative strategies to grow the Lagos community, attract new members, and position CcHUB as the premier hub for innovation in Lagos.
• Understand Community Needs: Engage closely with practices, partners, and stakeholders to understand community priorities and tailor initiatives that support business growth and success.
• Foster a Sense of Belonging: Create initiatives that promote collaboration, knowledge exchange, and a supportive environment for members.
• Champion the CcHUB Brand: Act as a brand ambassador, representing CcHUB Lagos within the wider entrepreneurial ecosystem and cultivating relationships with key stakeholders.

Administration & Operations

• Ensure Operational Excellence: Manage administrative functions related to the co-working space, including membership records, billing, and vendor coordination.
• Facilitate Seamless Communication: Serve as the primary contact for co-working and community-related matters, ensuring effective communication across internal teams and with external partners.
• Maintain the Space: Collaborate with facilities and admin teams to ensure the co-working space is well-maintained and that member needs are consistently met.

Qualifications

• A Bachelor's Degree in a Business-related field, Marketing, Communications, or other related fields is required.
• Minimum 5 - 7 years of experience in a field related to community, communications, or within the startup ecosystem.
• Has led a team
• The individual possesses strong interpersonal and communication skills, with the ability to build and maintain relationships with diverse stakeholders.
• I possess strong organisational and multitasking skills.
• Familiarity with co-working management software (e.g., Office RnD, Luma) would be an added advantage
• I am comfortable speaking in public and engaging with diverse stakeholders.
• Experience working within the startup ecosystem and building communities. (Knowledge of the startup ecosystem in Nigeria and across the continent would be an added advantage.)

Key Attributes:

• The candidate should be a self-starter who is self-motivated and can work both independently and as part of a team.
• Passionate about creating inclusive and collaborative environments.
• Adaptable to a dynamic, fast-paced work environment.
• Strong customer-focused approach
• Problem-solving mindset with attention to detail
• Should be able to work independently.

Application Closing Date
Not Specified.