Customer Value Proposition Officer at First Bank of Nigeria Limited (FirstBank)

First Bank of Nigeria Limited (FirstBank) is Nigeria's largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.

We are recruiting to fill the position below:

Job Title: Customer Value Proposition Officer

Job Identification: 1396
Locations: Lagos
Employment Type: Full-time

Job Description

• Work with relevant departments to maintain the consistent look and feel of the private banking lounges in Lagos, Abuja and Port Harcourt.
• Interface with Marketing and Corporate communication department for update and production of brochures and marketing collaterals for Private Banking customers.
• Manage concierge services and liaise with service providers to ensure seamless service delivery to PB clients.
• Manage relationships with merchant partners to enhance PB customers experience.
• Ensure that Private Banking brand remains distinct and aspirational at all times.
• Manage platforms for collaboration with FBN UK and other partners. 
• Maintain oversight of the Private Banking website by liaising with administrators.
• Manage concierge services upon launch and manage the relationship with merchant lifestyle partners.
• To liaise with Private Bankers, customers and stakeholders to identify new trends and value proposition.
• Identify opportunities for new or improvement of existing products and services through deep understanding of customers need and feedback on current services offered.
• As part of the Bank’s Information Security requirements, maintain the security of all Information entrusted to the staff and comply with the principles and policies in the Information Security Handbook.

Requirements

• Minimum Education: First Degree in any discipline with minimum of 2.2. or Higher National Diploma (HND) with minimum of Upper Credit.
• Minimum experience: 6 years’ experience in Banking/Finance
• Solid knowledge of Customer Value Proposition and experience
• Strong analytical skills
• A specialist in user driver innovations who can translate customer needs and insights into feature sets
• An experienced concept development and co-creation facilitator
• In-depth knowledge of high-end lifestyle and luxury products for HNIs and UHNIs.

Application Closing Date
21st May, 2025; 09:39 AM.