General Manager, Holidays at Wakanow

Wakanow is Africa's leading, full-service online travel company. At Wakanow, we understand that everyone likes easy and affordable travel services, so we provide our customers with a one-stop booking portal for Flights, Hotels, Visa Assistance, Holiday Packages, Airport Transfers, an international Travel SIM, a Prepaid Travel Card, a Loyalty program, and much more.

We are recruiting to fill the position below:

Job Title: General Manager, Holidays

Location: Lagos
Employment Type: Full-time

Job Description

• The General Manager, Holidays will be responsible for the overall strategic planning, development, and execution of Wakanow’s Holidays business.
• This role involves leading a high-performing team to create, market, and deliver world-class holiday packages that drive revenue growth, customer satisfaction, and brand loyalty.
• The GM will work closely with internal and external stakeholders to identify market opportunities, enhance customer experiences, and ensure operational excellence.

Job Responsibilities
Strategic Leadership:

• Develop and execute the strategic roadmap for the Holidays business aligned with the overall vision of Wakanow.
• Identify new markets, customer segments, and partnership opportunities for business expansion.

Product Development & Innovation:

• Curate and manage unique, competitive, and customer-centric holiday packages across key destinations.
• Collaborate with destination management companies (DMCs), hotels, airlines, and tourism boards for optimal deals and experiences.
• Innovate new travel experiences tailored to evolving customer preferences.

Sales & Marketing:

• Drive sales targets for the Holidays business through digital marketing, partnerships, and offline campaigns.
• Collaborate with the Marketing team to promote holiday packages across relevant channels.
• Monitor performance metrics, lead conversion, and ROI on campaigns.

Operations & Customer Experience:

• Ensure seamless end-to-end service delivery — from booking to post-travel support.
• Lead and manage the Wakanow Holidays team across operations, customer service, and fulfillment functions.
• Implement quality assurance processes to guarantee customer satisfaction.

Financial Management:

• Prepare and manage the budget for the Holidays unit.
• Drive revenue growth and profitability through cost optimization, pricing strategies, and upselling opportunities.
• Generate periodic performance reports and forecasts for executive leadership.

Team Leadership:

• Inspire, lead, and mentor the Holidays team to achieve KPIs and develop professionally.
• Foster a performance-driven and customer-focused culture.

Requirements

• 10+ years in the travel, tourism industry, with at least 5 years in a senior management role.  
• Proven track record of building and scaling a successful holiday or leisure travel business.
• Strong network within the global travel and tourism ecosystem.
• Demonstrated experience in strategic planning, product innovation, and P&L management.
• Excellent leadership, negotiation, and stakeholder engagement skills.
• Data-driven, customer-centric, and highly innovative mindset.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online