Senior Business Manager at Airtel Nigeria

Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-centre of Nigeria. The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million. The company's product offerings include 2G, 3G and 4G wireless services, mobile commerce and enterprise services.

We are recruiting to fill the position below:

Job Title: Senior Business Manager - All Locations

Job Identification: 465
Location: Nigeria
Job type: Full-time

Job Description

• To plan, monitor and ensure achievement of customer and revenue market share objectives set for zonal operations by supervising/ influencing multiple teams to deliver operational excellence in network operations, customer service, channel management and market expansion.

Responsibilities
Increase revenue earning customer net additions – Prepaid:

• Identify and formulate zonal sales strategies to help drive gross additions
• Monitor churn & grace periods
• Supervise health of acquisitions, compliance on activations, 
• Oversee activating connections as per the stipulated turnaround times

Increase Revenue earning customer net additions – Postpaid:

• Identify and formulate zonal sales strategies to help Drive gross additions
• Monitor churn & grace periods
• Supervise health of acquisitions, compliance on activations
• Oversee activating connections as per the stipulated turn-around times

Achieve Net Revenue of the zone:

• Identify and formulate Customer Service development strategies to help drive collections and bad debts performance of the zone 
• Propose and drive VAS Up selling activities 
• Drive the reduction of recharge turnovers and first bill churn & zero recharge.

Deliver on Channel Satisfaction Score:

• Implement the audit and review of channel partners & distributors to ensure Healthy ROI of 
• Monitor the timely disbursement of claims to the market, regular trade servicing.
• Conceptualize, design and implement channel delight activities

Expand distribution Width and Depth:

• Identify and formulate zonal sales strategies to help Drive Distribution across showrooms and Dealer Service Agents
• Ensure expansions to align to dimensioned number of Active Easy Charge Outlets
• Establish SIM Selling outlets and other categories of retail outlets as a % of Easy Charge outlets

Network Coverage & Quality:

• Network Optimization
• New Sites ROI and deployment
• Follow through with ZTOs in delivering cell availability, quality of calls and reduction of outages at sites within zone

Deliver Showroom Experience:

• Identify and formulate Customer Service Delivery Strategies to help improve Customer Satisfaction scores
• Ensure provision of standard Infrastructure at zonal showrooms, 
• Ensure showroom employees are up-skilled in industry training and certifications for the role.

Achieve Employee Engagement scores in line with the Engagement target for the Business area:

• Implement strategies to ensure the front-line employees through leadership by examples 
• Implement all action plans that will address hygiene issues etc. from engagement survey

Dimensions
Financial Dimensions:

• Budget: 
• Revenue Earning Customer (Prepaid Nos.) 
• Revenue Earning Customer (Post paid Nos.) 
• Gross Revenue 

Other Dimensions

• Team Size
• No. of direct reports
• No. of channel partners/ vendors

Qualifications
Educational Qualifications:

• Bachelor’s Degree in Management or related Social Sciences
• Masters' in Business Administration would be preferred additional qualification

Relevant Experience & Functional / Technical Skills:

• 10+ years of varied experience in Sales & Marketing with at least 2 years at middle management level handling independent businesses.
• Relevant experience in Telecom industry is desirable

Other requirements:

• Result Orientation
• Great problem-solving skills
• Good communications skills.
• Good interpersonal skills 
• Customer centric
• Sound understanding of Sales systems and Process
• Creative self-starter

Application Closing Date
14th May, 2025; 05:00 PM.