E-Commerce Manager at Rifugio Communications Limited

Rifugio Communications Limited is a registered partner to Samsung and other global mobile device brands in Nigeria. We operate a chain of Samsung Experience Stores and Rifugio Brand stores, which provide an array of warranty protected Mobile devices and accessories at the best prices, across Nigeria. We offer mobile hardware required to house bespoke Sales Force Automation and Mobile Device Management solutions (Samsung Knox) to organizations. We offer Laptops, printers (inclusive of mobile and portable printers), printing consumables such as ink and toners, as well as other types of IT equipment.

We are recruiting to fill the position below:

Job Title: E-Commerce Manager

Location: Victoria Island, Lagos
Employment Type: Full-time

Job Summary

• The E-commerce Manager is responsible for overseeing and driving the growth of a company's online sales channels. 
• This role involves managing the online store, developing digital marketing strategies, improving user experience, analyzing data, and coordinating with various teams to ensure seamless operations. 
• The ideal candidate is results-driven, creative, and highly knowledgeable about the latest e-commerce trends and technologies.

Responsibilities

• Strategic Planning and Execution:
  • Develop and implement e-commerce strategies to drive online sales growth and achieve revenue targets.
  • Identify market trends, customer behaviors, and competitive activities to inform strategy.
• Website Management:
  • Oversee the functionality, design, and performance of the e-commerce website.
  • Collaborate with web developers, designers, and content teams to ensure a user-friendly and visually appealing site.
  • Monitor and optimize site performance, including page load times, navigation, and mobile responsiveness.
• Digital Marketing:
  • Plan and execute digital marketing campaigns, including SEO, SEM, email marketing, and social media.
  • Utilize analytics tools to track campaign effectiveness and optimize for conversions.
  • Develop and manage affiliate marketing and partnerships to expand reach.
• Customer Experience:
  • Enhance user experience through personalized recommendations, streamlined checkout processes, and customer support.
  • Manage customer feedback and reviews to maintain a high satisfaction rate.
• Inventory and Supply Chain Coordination:
  • Collaborate with supply chain and inventory teams to ensure product availability and timely fulfillment.
  • Manage promotions, pricing, and discounts to optimize inventory turnover.
• Analytics and Reporting:
  • Analyze sales data, traffic, and other key performance indicators to assess success and identify areas for improvement.
  • Prepare regular reports on e-commerce performance for senior management.
• Team Leadership:
  • Supervise and mentor the e-commerce team, including marketing, customer support, and technical staff.
  • Ensure clear communication and collaboration between departments.

Qualifications and Skills

• Bachelor’s Degree in Marketing, Business Administration, IT, or related field (Master’s preferred).
• Proven experience in managing e-commerce platforms such as Shopify, Magento, WooCommerce, or similar.
• Strong understanding of digital marketing channels and strategies.
• Proficiency in analytics tools (e.g., Google Analytics, SEMrush, or Hotjar).
• Excellent project management and organizational skills.
• Strong leadership abilities and team management experience.
• Creative problem-solving skills and a results-oriented mindset.

Work Environment:

• The E-commerce Manager typically works in an office or remote environment and may collaborate with cross-functional teams across marketing, IT, customer service, and logistics.

Key Metrics of Success:

• Increased online sales and revenue.
• Improved website traffic and conversion rates.
• High customer satisfaction and retention rates.
• Efficient and cost-effective operations.

Application Closing Date
15th May, 2025.

Method of Application
Interested and qualified candidates should send their updated CV to: hr@rifugionigeria.com using the Job Title as the subject of the email.

Note: Only shortlisted candidates will be contacted.