Operations Manager (Female) at Prowess Outsourcing Limited

Prowess Outsourcing Limited, a recruitment and consulting company, is recruiting suitably qualified candidates to fill the position below:

Job Title: Operations Manager (Female)

Location: Lagos
Employment Type: Full-time

Job Description

• The Operations Manager would be responsible for overseeing and optimizing the day-to-day operations of the company, ensuring efficiency, productivity, and profitability across all business units. 
• To supervise teams, manage resources, and develop strategies to improve processes and achieve organizational goals.
• Collaborating with the leads of other operational departments to develop systems that would boost customer satisfaction ratings and maintain productivity among members of the support team employees to deliver quality customer service.

Key Responsibilities
Overseeing Daily Operations:

• Supervising all aspects of the company's operations, Admin, Fleet, Maintenance, Medical operations, Customer service and the entire customer operations units.
• Advising the company-wide Customer Success strategy, ensuring “strategy” is part of the team’s scope of responsibility, so they don’t lose sight of customers and their goals.

Developing and Implementing Strategies:

• Creating and implementing operational strategies to achieve business objectives and improve overall performance.

Managing Resources: 

• Allocating and managing resources effectively, including budget, personnel, and procurement across all units

Improving Processes:

• Identifying and implementing process improvements frameworks to enhance efficiency, productivity, and quality.

Leading and Managing Teams:

• Supervising, motivating, and developing team members to ensure high performance.

Ensuring Compliance:

• Ensuring adherence to company policies, safety regulations, and industry standards.

Monitoring and Analysing Performance:

• Tracking key performance indicators (KPIs) and analysing data to identify areas for improvement.

Collaborating with Other Departments:

• Working with all units and departments within the company to achieve strategic goals and improve overall business performance.

Problem Solving:

• Addressing operational issues and finding effective solutions to ensure smooth and efficient operations.

Hiring and Training:

• Working with the human resources department in recruiting, hiring, and training new employees to ensure a qualified workforce.

Quality Control:

• Implementing and managing quality assurance programs to ensure the quality of all company’s products or services.

Safety Management:

• Implementing and enforcing safety protocols to ensure a safe working environment.

Budget Management:

• Managing the operational budget and ensuring cost-effectiveness across all units

Customer Service:

• Addressing both internal and external inquiries and resolving issues to ensure customer satisfaction.
• Working with all units and departments within the company to achieve strategic goals and improve overall business performance.

Problem Solving:

• Addressing operational issues and finding effective solutions to ensure smooth and efficient operations.

Salary
N200,000 - N300,000 / Month.

Application Closing Date
20th May, 2025.

How to Apply
Interested and qualified candidates should send their CV to: prowessoutsourcing@gmail.com using the Job Title as the subject of the mail.